Product Support Specialist (Application Operations & Maintenance)- Japanese

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluent in Japanese and English for business communication., Experience in application operations and maintenance, particularly in RedHat Linux environments., Basic command-line skills in Linux and familiarity with Oracle or MSSQL Server databases., Project management experience is a plus, especially in a financial context..

Key responsabilities:

  • Perform daily operations and maintenance of banking applications in a Linux environment.
  • Act as a liaison between application and infrastructure teams to resolve incidents.
  • Support system enhancements and manage minor project tasks.
  • Ensure effective communication among stakeholders and escalate issues as necessary.

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2 - 10 Employees
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Job description

Job Details
Job Title: Product Support Specialist - Japanese
(Banking Application Operations & Maintenance)
Client: Japanese Financial Institution through IT company 
Working Location: Remote (Must be able to work in Eastern Time Zone)

Working Style: Remote
Employment Type: Long-term / Full-time
Salary: $52-54

Benefit: 401K match
Working Hours: 9:00 AM – 6:00 PM (8 working hours/day)
Language: Japanese (Business) / English (Business)


Key Responsibilities:
Perform daily application operations and maintenance on RedHat Linux environments
Serve as a bridge between Application and Infrastructure teams
Respond to incidents involving both infrastructure and applications; identify root cause and coordinate resolution with relevant teams
Support system enhancements and updates as needed
Escalate appropriately while ensuring smooth communication among stakeholders
Handle minor project management tasks (e.g., WBS creation, small process improvement initiatives)
Operate in an enterprise IT environment with a focus on reliability and service continuity
Utilize basic database experience with Oracle or MSSQL Server


︎ Preferred Qualifications:
Proven experience collaborating with multiple stakeholders across departments
Basic command-line skills in Linux (not necessary to be an advanced user)
Experience in application deployment or understanding of application-infrastructure integration
Project management experience (PMP certification is a plus)
Financial industry experience is nice to have, but not required

 

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
JapaneseEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Collaboration
  • Communication

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