E-commerce Administrative Assistant ZR_21984_JOB

This is a remote position.

Job Description

Step into an exciting role where you’ll be at the intersection of ecommerce operations and customer success. As a Virtual Assistant specializing in Ecommerce and Customer Support, you’ll manage vital marketplace integrations, ensure seamless inventory synchronization, and deliver outstanding customer service through modern digital channels. This position offers unique exposure to both wholesale and retail ecommerce operations, providing valuable experience with industry-leading platforms and tools. You’ll be instrumental in driving the company’s digital transformation while working remotely with a dynamic, forward-thinking team.

Responsibilities

• Drive marketplace expansion by creating and optimizing product listings on Walmart Seller Central
  
• Manage comprehensive product catalog synchronization between inventory management systems
  
• Execute data entry and maintenance for 1,500+ SKUs with meticulous attention to detail
  
• Provide real-time customer support through website live chat platform
  
• Process and respond to customer inquiries professionally and efficiently
  
• Maintain accurate cross-platform data integrity
  
• Support various administrative and data management initiatives
  
• Collaborate with warehouse team to ensure inventory accuracy
  
• Contribute to process improvement and efficiency initiatives
  

Requirements

• Proven expertise in Google Sheets and Excel for data management
  
• Strong attention to detail and commitment to data accuracy
  
• Experience with inventory management systems (Zoho experience beneficial)
  
• Familiarity with ecommerce platforms and marketplace listing management
  
• Excellent written and verbal communication skills in English
  
• Demonstrated ability to work independently and manage multiple priorities
  
• Proficiency with CRM systems (such as Hubspot, Salesforce, or similar platforms)
  
• Reliable high-speed internet connection and dedicated workspace
  
• Strong problem-solving skills and proactive mindset
  
• Ability to align with Eastern Time Zone business hours
  
• Previous experience in ecommerce or customer service preferred