Offer summary

Qualifications:

At least 1 year of experience with the Airbnb platform, demonstrating knowledge of its features., Exceptional written and verbal English communication skills., Strong problem-solving abilities with a customer-first mindset., Proficiency in property management software, preferably Logify..

Key responsabilities:

Serve as the primary point of contact for guests, managing communications through the Airbnb platform.

Handle the full cycle of reservations, including inquiries, bookings, modifications, and cancellations.

Proactively address guest needs and resolve issues to ensure high levels of satisfaction.

Collaborate with on-site staff to maintain property standards and coordinate guest requests.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: Saturday & Sunday: 9 AM - 11 PM Eastern Time – 13 hours a day, including a 1-hour unpaid break

Client Timezone: Eastern Time

Client Overview

Join a thriving vacation rental management company that’s revolutionizing the guest experience in the heart of Orlando’s tourism industry. Our client is on an exciting growth trajectory, expanding their portfolio of high-end vacation homes and seeking passionate individuals to be the face of their brand. As part of a dynamic team, you’ll play a crucial role in creating unforgettable stays for guests from worldwide, all while contributing to the company’s ambitious expansion plans.

Job Description

Step into an exciting role as a part-time Guest Services and Reservations Specialist for a rapidly expanding vacation rental management company in Orlando. This position offers a unique blend of customer service excellence and hospitality management, perfect for those who thrive in a fast-paced, guest-centric environment. You’ll be at the forefront of guest communications, leveraging cutting-edge property management technology to ensure seamless experiences from booking to check-out. As the company grows its impressive portfolio of vacation homes, you’ll have the opportunity to grow with it, potentially expanding your skills into sales and property acquisition. This role is ideal for proactive problem-solvers who are passionate about creating exceptional guest experiences and are excited by the prospect of contributing to a company’s significant growth journey.

Responsibilities

Serve as the primary point of contact for guests, managing all communications through the Airbnb platform with professionalism and warmth
Handle the full cycle of reservations, including inquiries, bookings, modifications, and cancellation with efficiency and attention to detail
Proactively address guest needs and swiftly resolve any issues that arise, ensuring consistently high levels of guest satisfaction
Collaborate closely with on-site staff to maintain impeccable property standards and coordinate guest requests
Utilize Logify property management software to streamline internal operations and task management
During quieter periods, assist with additional projects that may include sales-related activities, contributing to the company’s growth initiatives
Stay updated on local attractions, events, and services to provide valuable recommendations to guests, enhancing their overall experience

Requirements

Proven track record of at least 1 year working with the Airbnb platform, demonstrating in-depth knowledge of its features and best practices
Exceptional written and verbal English communication skills, with the ability to convey warmth and professionalism in all interactions
Strong problem-solving abilities and a customer-first mindset, capable of thinking on your feet to resolve guest concerns efficiently
Proficiency in using property management software, with experience in Logify being a significant advantage
Demonstrated ability to work independently and manage time effectively in a remote setting, showing initiative and self-motivation
Tech-savvy with a quick learning curve for new tools and processes
Flexibility to adapt to the evolving needs of a growing business, including potential future involvement in sales-related tasks
Passion for the hospitality industry and a genuine desire to create exceptional guest experiences

Benefits

Independent Contractor Perks:

Permanent Work from home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_21951_JOB

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