Offer summary

Qualifications:

Exceptional attention to detail and organizational skills., Advanced proficiency in Microsoft Office Suite, especially Excel., Experience in administrative or operational support roles., Strong written communication skills for documentation and SOP creation..

Key responsabilities:

Compile and prepare monthly business performance reports from various software systems.

Support the accounts department with spreadsheet maintenance and data entry tasks.

Assist in maintaining compliance documentation and organizing job-related records.

Help implement new operational systems and maintain standard operating procedures.

Job description

This is a remote position.

Work Schedule: Monday to Friday 9:00am to 6:00pm Victoria Time (6:00 AM – 3:00 PM Manila Time) with 1 hour unpaid break

Join a growing automotive service business as their Operations Support Specialist, where you’ll play a crucial role in systematizing and streamlining key business processes. This role offers the opportunity to work directly with the leadership team to support business transformation and succession planning initiatives. You’ll be instrumental in creating and maintaining the operational backbone that allows the business to scale, while working across multiple departments to ensure consistent delivery of critical business functions.

Responsibilities:

Compile and prepare monthly business performance reports by gathering data from multiple software systems
Support accounts department with spreadsheet maintenance and basic data entry tasks
Assist with maintaining compliance documentation and checklists
Process and organize job-related documentation and records
Support implementation of new operational systems and processes
Maintain and update standard operating procedures (SOPs)
Assist with scheduling and coordination of meetings
Support secret shopper program administration
Handle basic communication tasks and follow-ups
Assist with documentation of business processes for succession planning

Scope:

Support for 3 key stakeholders across different operational areas
Focus on compliance and communication tasks, not creative work
Full-time role with initial 6-month evaluation period
Primary responsibility for monthly reporting and data compilation
Support for accounts department focused on basic/repetitive tasks
Involvement in process documentation for succession planning
Handling of routine administrative and operational tasks

Requirements

Exceptional attention to detail for handling repetitive tasks with high accuracy
Excellent organizational skills maintaining systematic documentation and reporting, and ability to manage multiple priorities
Advanced skills in Microsoft Office Suite, particularly Excel for spreadsheet management and report creation
Strong proficiency in compliance and data management for financial reporting and documentation
Proficiency in using business communication and collaboration tools
Experience with data entry and report compilation
Strong written communication skills for documenting processes and creating SOPs
Ability to work independently and proactively identify improvements
Experience with process documentation and SOP creation
Comfortable learning and working with multiple software systems
Background in administrative or operational support roles
Understanding of basic business processes and workflows