Senior Year-End Business Analyst (Remote)

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Sr. Business Analyst should be knowledgeable about processing year end data files, reviewing year end reports and any applicable disclosures that go out with year-end statements. The analyst would be responsible for ensuring QC and timely processing and mailing of all year-end statements and reporting to the IRS. They would also be responsible for assisting with our year end communications to clients, internal business units, and customers as well as processing and QC of MSP purge process.

What You'll Do

• Responsible for assisting with year-end communications to clients, internal business units, and customers, as well as the MSP purge process.
• Conducts business process evaluations, interviewing internal and external customers, to gain knowledge of business requirements.
• Identifies problems, defines business process requirements, researches alternatives, negotiates for resources, develops solutions, gains consensus, tests to confirm, and implements solutions over a complete business process.
• Considers the business implications of work flow and processes to the current business environment.
• Create reports; research, analyze, and integrate data to identify and track trends. Adjust project/process direction. Report vital information to management/business partner.
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
• Troubleshoots a wide variety of problems and identifies solutions within application and functional expertise.
• Regularly provides input to and influences department processes and procedures.
• Negotiates, persuades and gains consensus from cross functional team(s).
• Errors may cause significant delay of process development or poor process development.
• May have significant customer interaction.
• May have responsibility of supervision of others
• Mentors and advises less experienced Business Analysts, monitoring project status.
• Sets objectives for project goals and monitors project to achieve those goals.
• Uses expertise of other Business Analysts and team members and leverages a wide range of additional resources to define complex business processes crossing functional areas.
• Other duties as assigned

What You'll Bring

• Knowledgeable about processing year end data files, reviewing year end reports and any applicable disclosures that go out with year-end statements.
• Typically requires BS degree or equivalent combination of education and experience
• Typically 4- 8 years of directly related experience
• Excellent organizational and project management skills
• Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
• Analytical skills
• Has knowledge of general business environment/operation and has general cost benefit awareness
• Business acumen

Salary Range: $75,375 - $100,475 Annually

This hiring range is a reasonable estimate of the base pay range

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.