Offer summary

Qualifications:

High School Diploma required., Excellent written and verbal communication skills., Experience in customer service and ability to multitask effectively., Proficiency in Windows 10, Microsoft Office Suite, and Microsoft Teams..

Key responsabilities:

Answer inbound calls and initiate outbound calls efficiently.

Act as a liaison between field associates and store managers for maintenance jobs.

Manage multiple projects and prioritize tasks to meet deadlines.

Work independently and collaboratively within a team environment.

Job description

Call Center Representative

This is a full-time, remote position. Candidate needs to be located within the Eastern Time Zone.

Schedule 1: Monday through Friday 8:30 AM – 5 PM

Schedule 2: Monday, Tuesday, Thursday and Friday 8:30 AM – 7 PM

City Facilities Management reserves the right to adjust schedule based on future business needs.

Job Purpose & Responsibilities

The Call Center Representative is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner, and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. The Help Desk is a 24/7 business unit.

Experience managing multiple projects and tasks and ability to prioritize to meet deadlines
Experience managing multiple customers
Self-Motivated successfully complete and learn new task
Detailed-oriented, demonstrated follow-through with a “hands on,” “can do,” and “Jack of all trades” positive attitude.
Excellent written and verbal communications skills
Strong attention to detail
Outstanding analytical skills
Capacity to work independently on a team
Solid problem-solving skills and attention to detail
Ability to liaison with field associates to prioritize calls

Requirements

High School Diploma
Effective oral and written communication and customer service skills
Ability to multitask, prioritize and manage time effectively
Ability to navigate multiple system simultaneously
Experience in Windows 10, Microsoft Office suite and/or Microsoft teams
Advance knowledge of MS Office Suite & Word
Advance knowledge of Excel
Self-Motivated and a Willingness to learn new skills
Ability to work remotely
Previous experience working in customer service

ABOUT CITY FM

City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.

With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland. 

WHY SHOULD YOU WORK AT CITY FM?
City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. 

We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.  

When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon. 

Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in! 

So, if you’re ready to get started, we’re ready for you. 

City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Required profile