Senior IT Support Specialist at Nordcloud

Currently, we are looking for a person ready to join our Internal IT and become a Senior IT Support Specialist.

In this role, you will cooperate closely with the global IT team and other internal stakeholders to ensure the proper level of internal IT services.

Responsibilities include managing the Microsoft 365 environment, implementing security measures, administering Azure/Entra ID, supporting internal users, managing corporate infrastructure, and driving IT change initiatives.
Candidates should have at least 5 years of experience, excellent knowledge of M365/Entra ID services, identity and access management, scripting skills, and familiarity with various operating systems and ITSM software.
Additional skills such as ITIL certification, experience with Google, Office 365, Okta and public cloud services are a plus.

Your daily responsibilities:

• Manage and maintain the Microsoft 365 environment, including Intune, Exchange Online, SharePoint Online, Teams, and OneDrive

• Implement and enforce security measures to protect data and ensure compliance with regulations

• Manage operating system and application updates (MacOS and Windows) via Intune

• Administer Azure/Entra ID including user accounts, groups, and Enterprise Application configuration (SSO, SAML, OIDC, MFA policies)

• Other administrative tasks in Entra ID

Your role also includes:

• Supporting our internal users and our IT Support team in all IT related issues
• Managing the corporate infrastructure
• Managing user accounts in various SaaS services
• Testing and evaluating new SaaS services
• Develop and maintain documentation for system configurations, processes, and procedures
• Drive IT to change initiatives within the organization, own specific areas of the IT landscape
• Developing existing IT services and driving their implementation

Your key skills:

• 5+ years of experience in a similar role

• Have excellent knowledge and a proven track record of administering and developing complex corporate M365/Entra ID services

• Ability to configure and build Sharepoint sites

• Thorough knowledge of identity and access management concepts such as segregation of duties, role-based access, multi-factor authentication, least privilege, user lifecycle management, single sign-on (SSO), SAML, OIDC, OAuth

• Working knowledge in PowerShell and GraphAPI

• Knowledge of OKTA

• Be willing to learn and expand your knowledge in IT related areas

• Possess good analytical and problem-solving skills

• Have the ability to plan projects and execute them independently

• Have integrity and attention to detail

• Have a good knowledge of different operating systems (macOS, Windows, Linux)

• Have previous experience with JIRA Service Desk or similar ITSM software

• Know the basics of network infrastructure, both hardware, and configuration
• Fluent communication skills in English

Skills we'd consider a plus:

• ITIL Foundation certification, or similar
• Building automation tasks
• PowerBI report creation from variable sources
• Previous experience of Public cloud (AWS, GCP, Azure) services and administration
• Azure AD related certificates
• Experience with Intune
• Good knowledge of Atlassian services

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

All applicants must have the right to work in Finland.

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