Inside Merchant Services Sales Advisor

Location:

Job Summary
The Inside Merchant Sales Advisor focuses on growing client relationships with payment and card processing needs. Serves as a member of an Inside Sales team, virtually working as a trusted advisor with partners and clients across Key's Consumer footprint, providing recommendations and solutions to help Small Businesses achieve their goals; will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities.

Responsibilities

• Acquire new merchant services relationships through referrals from KeyBank banking centers and through prospecting external sources within the sales representative's assigned territory including outbound calling/communicating; will actively participate in specialized campaigns, working lead lists and referrals from Retail branch, Business Banking, Private Banking and Treasury
• Present and sell merchant payment processing, including but not limited to credit card, check processing, gift cards, ACH and the corresponding hardware and software products to small and medium size businesses
• Consults with prospective businesses in identifying the proper payment solution to meet the business needs
• Identifies other banking needs and works with available KeyBank resources and partners to deliver solutions that meet those needs
• Prospects small and medium size businesses in sale representative's assigned region to supplement bank referrals
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor's Degree or equivalent in training and experience required.

Experience Qualifications

• A minimum of 1 year of payments related experience in a banking environment required.
• A minimum of 1 year success in a client focused environment with aggressive growth and service goals required.

Tactical Skills

• Strong financial acumen including the ability to read and understand financial statements
• Exceptional negotiating and closing skills
• Strong communication skills

Personal Skills

• Influence: Describes key concepts of influencing and has the ability to identify key players and decision makers
• Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience
• Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals

Practical Skills

• Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Travel

• Occasional travel to include overnight stay.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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