Zendesk Technical Specialist

About Jimdo

Join us to help unleash the power of the self-employed and help them thrive! 

Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Fast forward to today, we’re a growing, profitable business with a team of 250+ people from 50 nationalities based in over 15 countries. Our portfolio serves the unique needs of microbusinesses. In addition to our GDPR-compliant website builder powered by AI, we offer an online store, legal text generator, business listings, social media integration, SEO, and more. We’re constantly developing new products and services that make the lives of microbusiness owners easier and help fuel their businesses. If you’re inspired by our mission and like the idea of working for a dynamic remote-first company where you can create impact from day 1, we’d love to meet you!

Role Overview :

We’re looking for a CX Systems Specialist (Zendesk Specialist) to take full ownership of our Zendesk platform, driving technical configuration, system optimization, and integration with other business tools. You’ll play a key role in improving customer experience and support operations, with a strong focus on automation, AI features, and cross-platform efficiency. In this high-impact role, you’ll collaborate closely with Product, Engineering, and Data teams to implement scalable solutions and assess the ROI of platform changes. You’ll report directly to the CX Technology and Enablement Manager, and act as the go-to expert on all things Zendesk.

Your impact:

• Administer and configure Zendesk to match evolving business and customer support needs

• Improve support infrastructure uptime, reliability, and usability across support teams

• Build smart automation and workflows to reduce manual work and increase productivity

• Lead and document system changes, integrations, and configuration updates

• Research and recommend emerging technologies, especially AI solutions in the CX domain

• Develop and maintain integrations between Zendesk and platforms like CRM, JIRA, Slack, etc.

• Collaborate with Engineering, Product, and Data teams on CX tool initiatives

• Manage feature development projects and coordinate with Zendesk and related vendors

What you bring:

• 3+ years in a technical customer service role, with 2+ years of direct Zendesk experience

• Strong hands-on expertise with Zendesk Support, Explore, and Guide modules

• Solid understanding of customer service workflows and process automation

• Experience connecting Zendesk with other systems (e.g., Zapier, CRM platforms)

• Knowledge of AI applications in CX such as GPT assistants and chatbot flows

• Analytical mindset with attention to detail and a data-driven approach to decision-making

• Comfortable working in a cloud-based, remote, and cross-functional environment

• Fluency in English; German is a nice-to-have

• Bonus skills: HTML, Python, AI flow design, REST APIs, JIRA, Slack integrations

What we offer:

Inspiring Mission: At our core, we are driven by a meaningful mission - to  empower solopreneurs and small businesses to succeed and  to contribute to the sustainability and vibrancy of the communities they serve.

Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up  with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in. 

Support for your side hustles: We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard.

Continuous  Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and curated learning paths. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.

Competitive Benefits Package: 

• Annual compensation reviews to ensure you're rewarded fairly.

• A remote office set-up bonus to enhance your workspace.

• A unique workation policy that allows you to work from different locations.

• An employee assistance program, offering resources and counseling.

• Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. Our diverse team values and celebrates the uniqueness of each individual. We embrace differences and believe that they enrich our organization, making us stronger and more innovative. Join us, and let's continue to create a workplace where everyone can thrive, regardless of background or identity.

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