Offer summary

Qualifications:

3+ years of experience as an Account Manager or Customer Success Analyst for SaaS products, Strong communication skills in English, both written and verbal, Customer-oriented with problem-solving abilities, High technical aptitude and understanding of technology, preferably with CRM experience..

Key responsabilities:

Identify and generate new sales within existing and new customers

Manage a customer portfolio to build strong relationships and ensure customer success

Develop and deliver comprehensive business plans addressing customer priorities

Drive resolution of account issues and actively contribute to customer feedback processes.

Job description

ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY?

Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)!

We are looking for an Account Manager with passion, high energy, supply chain knowledge and sales experience within the software industry to join our vibrant and successful team!

The Account Manager is responsible for identifying and generating new sales within Loadsmart’s existing install base and new customers. They are tasked with establishing business-owner relationships, understanding business needs, onboarding, enabling and educating customers; and, developing end-to-end account plans and strategies to expand Loadsmart’s penetration within existing and new accounts.

You will manage a customer portfolio, working with each account to build a strong and long-lasting customer relationship as you onboard, educate and enable, grow, renew and cross-sell our flagship product stack.. You will be directly responsible for monitoring your customers’ life cycle and actively contribute to building and strengthening the customer’s journey focusing on delivery of the best possible experience.

LOCATION: Remote - Brazil

WHAT YOU GET TO DO...

Serve as the point person to identify, prioritize, pursue, and close expansion opportunities within New and existing Loadsmart customers

Provide full-cycle post-sales activities for our products including onboarding, enablement and adoption, product demonstrations, and renewals

Identify and leverage opportunities that will lead the customers to achieve better results and help our products evolve

Develop and deliver a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and return-on-investment data to support decision process to ensure revenue target delivery and growth

Establish positive relationships based on knowledge of customer requirements and dedication to value. You ensure any new customer is successful with the product they purchased because you fully understand their needs and reasoning for requesting/buying the tools they did.

Actively understand each account’s strategic growth plans, technology strategy and the competitive landscape. Review public information (i.e. new executive appointments, earnings statements, presses releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer

Upsell and cross-sell to customers who can benefit from additional services

Negotiates new contract terms on all SaaS renewals

Drive resolution of account issues including billing, support, product, and other departments

Interview and survey customers according to our feedback-gathering process

Strive to learn the products in depth to become a subject matter expert in system functionality

YOU HAVE EXPERIENCE…

3+ years of experience as an Account Manager or Customer Success Analyst for SaaS products

3+ years of experience in the logistics industry preferred

Proven track record of working in a customer-facing role

Excellent English language skills

Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations

Customer-oriented: genuine interest in the customer’s business and in what the customer communicates, needs, and expectsProblem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results

Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers

Influence: the ability to map customers’ internal political environment and to positively influence the decision-making process

Data analysis: ability to understand and interpret data with a focus on generating insights

Results-oriented: ability to understand the goal, remain motivated, and consistently keep focusing on the outcome, no matter the obstacles

High technical aptitude and overall understanding of technology

Experience with CRM is a plus - preferably Salesforce

• Competitive base salaries - we believe in rewarding top talent

• Extremely competitive Equity package - become a shareholder in our company!

• Loadie Time Off - flexible PTO

Apply today!

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.

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