Offer summary

Qualifications:

Proficiency in Salesforce Service Cloud features and capabilities., Strong experience with Salesforce Flow Builder for process automation., Solid understanding of Salesforce security model, including roles, profiles, and sharing rules., Fluent in English..

Key responsabilities:

Administer and configure Salesforce Service Cloud applications, managing cases and service processes.

Utilize Salesforce Flow Builder to automate processes and enhance service delivery.

Create and maintain reports and dashboards to monitor service performance.

Collaborate with cross-functional teams to gather requirements and implement solutions.

Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are seeking a skilled Mid-Level Service Cloud Salesforce Admin to join our dynamic team and contribute to the optimization and enhancement of our Salesforce Service Cloud applications in a diverse, international environment. In this role, you will play a key part in managing and configuring Salesforce Service Cloud features, ensuring effective service delivery and improved customer experiences.

Responsibilities

-Administer and configure Salesforce Service Cloud applications, including managing cases, queues, and service processes.

-Utilize Salesforce Flow Builder to automate processes and enhance service delivery.

-Create and maintain reports and dashboards to monitor service performance and identify areas for improvement.

-Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs.

-Manage user access, roles, and profiles, ensuring compliance with Salesforce security best practices.

-Provide support and training to end-users to enhance their understanding of Service Cloud functionalities.

-Stay updated on Salesforce releases and new features to leverage them for continuous improvement.

Requirements

-Proficiency in Salesforce Service Cloud features and capabilities.

-Strong experience with Salesforce Flow Builder for process automation.

-Solid understanding of Salesforce security model, including roles, profiles, and sharing rules.

-Experience with report and dashboard creation in Salesforce.

-Familiarity with user management and data management best practices in Salesforce.

-Experience with version control systems such as GitHub/Gearset

-English - Fluent.

Nice to Have

-Salesforce Service Cloud certification.

-Experience with Salesforce Knowledge and Omni-Channel features.

-Knowledge of Agile methodologies and experience working in Scrum teams.

-Writing requirements in user story formats

-Strong problem-solving skills and attention to detail.

-Excellent communication and interpersonal skills.

Join us in delivering exceptional service experiences for our clients while working in a collaborative and innovative environment!

Our benefits include:

- Premium Healthcare

- Meal voucher

- Maternity and Parental leaves

- Mobile services subsidy

- Sick pay-Life insurance

- CI&T University

- Colombian Holidays

- Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

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