Software Application Support Specialist

This is a remote position.

• Providing application support to users: Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions;
  
• Investigate and analyse system issues to determine the cause of issues and appropriate corrective action;
  
• Design and participate in the delivery of system developments and enhancements, ensuring that changes are delivered to budget, timescales, and specification and that divisional, quality, and industry standards are met;
  
• Provide system knowledge and consultancy for divisional and cross-divisional projects, ensuring that business process requirements are met and best practice is achieved;
  
• Review and recommend continuous improvement of the systems and support processes;
  
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support;
  
• Maintain data quality and integrity within the system;
  
• Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers;
  
• Carry out system maintenance tasks and processes according to agreed schedules.
  

Requirements

• A minimum 1st-year tertiary level in information systems or computer science;
  
• A minimum of 1st-year tertiary level in accounting;
  
• 2+ years’ experience and understanding of SQL fundamentals and ability to write complex SQL queries;
  
• 2+ years’ experience in MS Excel and VBA;
  
• Good, demonstrable general computing knowledge, including basic troubleshooting capability on the Microsoft Windows platform, an understanding of networking fundamentals, and familiarity with application installation;
  
• Excellent technical skills;
  
• Excellent problem-solving abilities;
  
• Excellent communication skills.