Offer summary

Qualifications:

High school diploma or GED required., Proficient in Microsoft Office, including Outlook., 2+ years of experience in General Logistics management and Customer Service preferred., Strong communication skills, both verbal and written..

Key responsabilities:

Monitor exceptions of live shipments through Cryoport’s web portal and e-mail notifications.

Escalate exceptions internally to Logistics Managers.

Answer and route client and carrier communications internally.

Manage inbound calls and redirect to appropriate parties.

Job description

Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.

At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.

Job title: Logistics Coordinator (Contingent)

Location: Remote from anywhere within the U.S.

Hours: Monday through Friday, 8 AM - 5 PM PST

POSITION SUMMARY

The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.

Primary Responsibilities include, but are not limited to:

Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications
Escalating exceptions internally to Logistics Managers
Answering and routing client and carrier communications internally
External communications to carriers and clients throughout shipment
Following up with written and verbal communication
Managing inbound calls and redirecting to appropriate parties

General

Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.
Administrative tasks such as data entry required, but not limited to
A readiness to assume other duties as assigned
A willingness to work after hours and/or weekend shifts if needed

Competencies

Results driven, attention to detail, process-oriented
Ability to meet deadlines consistently
Ability to listen, understand and evaluate logistical issues
Strong communication skills, both verbal and written
Proven record of initiative and dedication to meeting the expectations and requirements of clients
Demonstrated ability to take initiative and find innovative ways of delivering solutions.
Ability to develop professional, supportive relationships with clients, vendors and internal employees.
Willingness to continually embrace personal and professional development

Qualifications and Education Requirements