Sr Manager, Business Sales Ops, Training

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Sr. Manager, Business Sales Ops is responsible for leading a team of B2B Enterprise and Government Program Managers responsible for On-boarding, Continued Education, and GTM activities, and measuring results of training effectiveness post-delivery. The role directly Contributes to the development, evaluation and improvement of training strategies. This role will directly manage process improvement to ensure maximum efficiencies, effectiveness, and consistency across PM functions., strategic leadership, learning and development expertise, program management expertise, and good communications skills will be key to success.

Job Responsibilities:

• Directly manage and develop a team of Program Managers and Learning and development professionals, who will be responsible for the Seller On-boarding, Continued Education, and GTM project and program initiatives for Enterprise and Govt B2B Complex Sellers.
• Collaborate with Leadership on the strategic alignment of training priorities and field execution. Share insights with peer and leader colleagues and assist in the follow-up plans to close performance gaps in the field as well as provide feedback to the Sr. Manager team for future training development.
• Provide and deliver VP-level executive summary readouts on training results and associated outcomes.
• Recruiting, hiring, training, and evaluating the team.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• Successful management experience managing teams and/or managers Required
• Training Strategy experience Required

Knowledge, Skills and Abilities:

• Leadership Ability to manage individuals and managers/multiple teams (Required)
• Business Acumen Financial and business acumen (Required)
• Change Management Ability to drive and manage outcomes (Required)
• Change Management Ability to negotiate a change in operational environment (Required)
• Leadership Ability to set goals and ensure success through management of people, budgets and relationships (Required)
• Communication Strong written and verbal communication (Required)

Licenses and Certifications:

• Project Management Professional (PMP) Strong Project Management background (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $128,500 - $231,800

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ310847&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.