Offer summary

Qualifications:

1-3 years of previous customer service or administrative experience., Proficient with Excel; familiarity with Smart Sheet is an asset., Excellent written and verbal communication skills., Strong work ethic with the ability to work independently and in a team..

Key responsabilities:

Input and coordinate all incoming work orders ensuring accuracy of information.

Act as the first point of contact for client inquiries and escalations.

Oversee communications with large clients and coordinate between departments.

Generate reports using Excel, Smart Sheet, and customer portals.

Job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Remote Operations Dispatch to the Scandi Family!

Enjoy working remote 100% of the time from the comfort of your own home. Hours are Monday to Friday 8am - 4:30pm MST.

**Candidates must be based in and legally able to work in Canada to be considered**

What’s in it for you:

Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada
Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like:

Input and coordinate all incoming work orders ensuring accuracy of information and navigating through various customer portals.
Act as first point of contact for client inquiries and escalations responding quickly and accurately.
Oversee all communications in connection with large clients providing follow up and coordinating between departments across the country.
Generate reports through Excel, Smart Sheet, and customer portals.
Manage competing priorities with tight deadlines.

What you’ll need to succeed:

1-3 years of previous customer service or administrative experience.
Proficient with Excel. Familiarity with Smart Sheet considered an asset.
Top notch communication skills both written and verbal.
Great work ethic with the ability to work both independently and as part of a close-knit team.

Our interview process:

10-15 minute preliminary phone interview with our Recruitment Team.
20-40 minute assessment (depending on optional practice questions or breaks).
30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role.

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.

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