Offer summary

Qualifications:

Minimum 2 years experience in an insurance customer service role within the French market, preferably with motor insurance experience., Excellent communication and organizational skills to effectively resolve conflicts and find solutions., Fluent in French and English (C1 level); knowledge of other European languages is a plus., Familiarity with digital customer journeys and experience working with digital insurance companies..

Key responsabilities:

Identify and address customer needs while adhering to internal processes.

Provide personalized support to clients and ensure their satisfaction.

Collaborate with team members to enhance customer service strategies.

Utilize digital tools and technologies to improve customer interactions.

Job description

Seeking a Customer Success Agent (w/ French): Rhino, are you there?

At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.

Why join us?

Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech industry.
Enjoy our perks: When you join the crash you’ll have an array of benefits, to help you achieve the best work-life balance.
Get your perfect match: Our recruiters do their best to get the best position for you, whether in terms of working policy (remote, hybrid, on-site) or the company’s culture.
Personalized support: With our career coach, we assure that all your needs are being met and you’re being provided everything you need to excel in your professional life because the well-being of our Rhinos is our number one priority.

Perks Of Becoming a Rhino

You’ll get a welcome kit 📚
Opportunities for career progression 📈
Live on the edge with our health insurance 🏥
Watch your favorite shows and music with HBO and Spotify accounts 📺 🎵
Coverflex meal card 🍲 💳
Other protocols and special discounts ✨

For this position, the perfect Rhino should have the following skills:

Minimum 2 years experience in an insurance customer service role within the French market (motor insurance experience is a big plus) or relevant tertiary qualification;
Excellent communication and organizational skills to assertively overcome conflicts and find creative solutions;
Ability to identify and address customer needs while keeping internal processes in mind;
Affinity to new technologies and solutions, such as digital customer journeys;
Experience in working in or closely with digital insurance companies, TPAs, and/or MGAs;
Fluent command of French and English (at least a C1 level); other European languages are a plus;
Availability to work on a full remote project based in Portugal.

Become a part of the crash. In a world of unicorns, be a Rhino!

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