Offer summary

Qualifications:

Expertise in ServiceNow platform and technical development., Strong experience in IT Service Management configurations., Proficient in creating technical design documents and conducting training., Preferred certifications include ServiceNow Implementation and ITIL V3 Foundation..

Key responsabilities:

Understand customer business needs for technical development in ServiceNow.

Design and implement solutions based on customer requirements.

Conduct technical reviews and end-user training sessions.

Manage project delivery and oversee ServiceNow integrations.

The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains). The Dignify is dedicated to meeting the needs of two types of customers: our Clients and our Consultants. We ensure that our clients receive Top Talent while also allowing our consultants to accomplish their Professional Goals. The Dignify honors & prioritizes the Philosophy of Client Centricity and Delivery Excellence. The Dignify has dedicated Sales and Delivery Teams with each client, to make sure our standards and yours are being met. From Banking and Financial Services, Manufacturing and Retail, Energy and Utilities, Communication and Media, Technology and Telecom Services and beyond, our goal is to maintain a High Quality, Customer-Focused Engagement Model. We are driven by three core principles in changing Staff Augmentation for the better: Cost, Quality, and Responsiveness. Whatever your need – be it a single resource or a whole team, we will find you the right talent in a timely and cost-effective manner. The Dignify offers the Best Skilled Potential Talent, Services and Solutions to help our clients, accomplish their goals. As Market Intelligence Leaders, we provide insight into industry factors that will give you the competitive advantage you need to stay a step ahead of others in your space. Why us: The Dignify has a Client-Centric Culture & a rock-solid US based Leadership Management Team. With 30 years of experience into IT & Professional Services - Staffing, we know how to get the job done. Strong focus on quality Commitment to Skill-building Highly Trained Technical Recruiters Experience & Maturity Robust Process for Global Service Delivery.

Job description

Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
Specialization in designing solutions on ServiceNow platform basis the customer need
Experience in designing Technical (LLD) Design Documents, Training Documents etc.
Experience in conducting Technical Reviews, End User Trainings
Strong Experience in configuration of IT Service Mgmt. - Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
Expertise in setting up ServiceNow ITBM - Project, Portfolio, Demand, Resource and Finance
Expertise in designing ServiceNow Reports and setting up Performance Analytic
Experience in creating custom processes, custom 3rd party integrations and custom applications
Experience in project management and understanding of the contracts, etc. to lead the project delivery
Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
Experience & Knowledge of Domain separation implementation
Experience in Data segregation.
Preferred Certifications: ServiceNow Implementation Certified ITIL V3 Foundation certified Good to have but not necessary Certifications: Certified Scrum Master

Required profile