Offer summary

Qualifications:

2+ years in customer service, account management, or client success roles, Excellent communication skills (verbal and written), Empathetic, solution-focused, and detail-oriented approach, Tech-savvy with strong multitasking abilities..

Key responsabilities:

Handle incoming support requests via email, chat, or phone, ensuring timely resolution

Manage client accounts, ensuring retention and growth

Onboard new customers and guide them through product setup and usage

Monitor and report customer metrics (NPS, churn, CSAT, etc.).

Job description

Why Assistantly:
At Assistantly, we connect high-caliber professionals with amazing clients looking for exceptional remote support. We're building our talent pool of Customer Success & Support Specialists, which includes Account Managers, Client Success Managers, Customer Support Reps, and Customer Service Specialists.

This is an evergreen position, meaning we're always on the lookout for skilled professionals to match with new clients as opportunities arise.

Unicorn Role Overview:
If you're a people-first problem solver who thrives on creating exceptional customer experiences, managing client relationships, and delivering solutions with care and precision — this is the place for you! Whether you’re supporting customers through email/chat, onboarding clients, or managing long-term success, we want to hear from you.

What You’ll Do (Depending on Client Needs):

Handle incoming support requests via email, chat, or phone, ensuring timely resolution
Maintain high customer satisfaction by delivering excellent service and proactive solutions
Manage client accounts, ensuring retention and growth
Onboard new customers and guide them through product setup and usage
Monitor and report customer metrics (NPS, churn, CSAT, etc.)
Collaborate with sales and product teams to relay customer feedback and improvements
Document processes and FAQs for internal knowledge base
Upsell or renew client contracts as needed (for Account Management roles)

Requirements