Sword Health is on a mission to free two billion people from pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

We are looking for someone with a background in healthcare and a foundational understanding of the complexity in digital health finance operations. We are seeking an individual who thrives in working cross functionally and is passionate about digging into Product, Commercial and Operational processes that tie directly to Sword’s product monetization. This individual will be instrumental in working on organization-wide initiatives related to profitability operations but also in improving existing manual processes that support our exponential growth. The ideal candidate is comfortable manipulating data to drive insights, motivated to learn, and eager to make an impact on digital health revenue cycle management (RCM).

In summary, we are looking for an individual who is a self-starter, passionate about healthcare, someone who can see the ‘big picture’ but is also willing to roll up their sleeves and get their hands ‘dirty’. Healthcare provider RCM knowledge is a plus, but not required. Startup experience is preferred but not a must. The ideal candidate will have experience in health tech and/or management consulting.

This role sits within the Finance organization and reports into the Director of Revenue Operations (RevOps). The RevOps team is a small but mighty team of 3 individuals with a strong growth mindset, who love working cross-functionally and are passionate about helping Sword members. This team is critical to the path to profitability and takes pride in working on high-visibility, high-stakes projects within the Finance organization.

What you’ll be doing:

Independently own pre-submission, submission and post-submission workflows of Sword’s Revenue Cycle operations;

Identify, implement and quantitatively report out on areas of improvement in Sword’s existing billing operations that impact our path to profitability;

Independently lead projects that scale manual, error-prone RCM operations with the goal of accelerating cash collections;

Work on building new initiatives from the ground-up, such as High Deductible Health Plan billing;

Support the project management of setting up new payment structures as Sword Health expands into additional solutions;

Perform and streamline monthly activities related to reducing time to cash, managing denials and troubleshooting rejections;

Work regularly with the Product team on scaling our home-grown billing tool;

Partner very closely with the Engineering team to test new billing tool features and further automate end-to-end revenue cycle processes;

Collaborate with the Data team to support ongoing reporting of financial metrics and reduce the burden of manual reporting (e.g. client reconciliation files and monthly CEO report-outs);

Work cross-functionally with the Accounting team on activities related to monthly close such as revenue recognition and payment reconciliation;

Own the front-end of the billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME;

Brainstorm with the RevOps team on potential areas of opportunity to leverage AI to reduce existing repetitive tasks and consequently partner with Sword’s Intelligence team to build quarterly roadmaps accordingly.

What you need to have:

At least 1.5 - 2 years of experience in a startup, or in management consulting;

Advanced Excel skills;

Excellent attention to detail;

Experience working cross-functionally with different teams;

Efficient written and verbal communication skills;

Comfort with ambiguity;

Excitement to wear multiple “hats” and problem solve effectively;

Undergraduate college degree;

Revenue Cycle Management (RCM) knowledge preferred.

What we'd love to see:

Someone who is self-motivated, resourceful and proactive about driving projects to success;

Someone who is highly attentive to detail, has a learn-it-all attitude, and isn’t afraid to ask questions, take on a new challenge and grow with Sword.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity;

A bright future at a promising high-tech startup company;

Career development and growth, with a competitive salary;

The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;

A flexible environment where you can control your hours (remotely) with unlimited vacation;

Access to our health and well-being program (digital therapist sessions);

Remote or Hybrid work policy.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Life and AD&D Insurance*

• Financial advisory services*

• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*

• Health Savings Account*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Revenue Operations Analyst

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