Offer summary

Qualifications:

Minimum 2 years of relevant experience in the AU Mortgage Industry., Proven experience in customer service, administration, or support roles, ideally within the finance or mortgage industry., Strong communication and coordination skills with a customer-first approach., Proficiency with CRM systems and lender platforms..

Key responsabilities:

Following up with lenders and solicitors to ensure timely settlement of loan applications.

Coordinating with brokers to ensure excellent customer satisfaction throughout the loan process.

Proactively updating clients on the status of their loan application and responding to queries in a timely manner.

Handling administrative tasks for the post-settlement team to ensure operational efficiency.

Job description

This is a remote position.

Job Overview

Join a dynamic and customer-focused team in the mortgage and finance industry where your dedication and attention to detail will directly impact client satisfaction and business success. We specialize in supporting brokers and customers throughout the home loan process, ensuring smooth and timely settlements. As a Customer Support Officer , you’ll play a vital role in maintaining communication, managing key documentation, and facilitating seamless operations from application to post-settlement. This is a fantastic opportunity for someone who thrives in a fast-paced, service-oriented environment and is looking to build a career in financial services.

Job Description

Following up with lenders and solicitors to ensure timely settlement of loan applications.
Completing lender forms and submitting online applications accurately and efficiently.
Coordinating with brokers to ensure excellent customer satisfaction throughout the loan process.
Handling administrative tasks for the post-settlement team to ensure operational efficiency.
Proactively updating clients on the status of their loan application and responding to queries in a timely and professional manner.
Ensuring all documentation and processes adhere to compliance standards and company policies.
Supporting the team in managing multiple applications and priorities simultaneously.

Requirements

Minimum 2 years of relevant experience in the AU Mortgage Industry
Experience working for an Australian Client/Business is required.
Proven experience in customer service, administration, or support roles (ideally within the finance or mortgage industry).
Strong communication and coordination skills, with a customer-first approach.
High attention to detail and commitment to accuracy and compliance.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Proficiency with CRM systems and lender platforms.
A proactive, solutions-oriented mindset and professional demeanor when handling client interactions.
Preferred Qualifications:

Previous experience in a mortgage broking or financial services environment.
Familiarity with Australian home loan processes and lender requirements.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes