Offer summary

Qualifications:

Strong background in cloud technologies and API usage., Experience in data analysis tools and techniques., Previous experience in a technical support role, preferably in fintech., Excellent analytical, troubleshooting, and communication skills..

Key responsabilities:

Provide technical assistance for queries related to financial data services.

Diagnose and troubleshoot technical issues, including data discrepancies.

Ensure timely resolution of client issues while maintaining customer satisfaction.

Assist clients in integrating APIs and conduct product training sessions.

Job description

Description

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. In this role, you will provide top-tier technical support, troubleshoot issues, and ensure the smooth operation of our financial data services. The ideal candidate will have a strong background in cloud technologies, API usage, and data analysis, and will excel in managing and resolving data-related issues, especially those related to stock coverage and timely updates.

Key Responsibilities:

Provide technical assistance and support for incoming queries and issues related to our financial data services.
Diagnose and troubleshoot technical issues, including data discrepancies and integration problems.
Ensure the timely and effective resolution of client issues while maintaining high customer satisfaction.
Monitor and manage the flow and updates of data, ensuring accuracy and timeliness of stock data coverage.
Assist clients in integrating the company's APIs into their systems, offering guidance on best practices and troubleshooting integration challenges.
Collaborate closely with the Customer Success team to ensure a seamless onboarding experience for new clients.
Conduct product training sessions to help clients maximize their use of the company's tools and services.

Requirements

Technical Proficiency:

Experience with cloud platforms and technologies.
Proficiency in API usage and support.
Familiarity with data analysis tools and techniques.

Industry Experience:

Previous experience in a technical support role, preferably within the fintech industry (Level 2 support).
Experience with stock data and financial analysis is a plus.

Key Skills:

Excellent analytical and troubleshooting abilities.
Strong communication skills, with the ability to convey technical issues to non-technical users.
Ability to manage multiple tasks and prioritize effectively.

Required profile