Communications & Operations Manager - Asian American Ministries (Focused Ministries)

Application Deadline: April 16, 2025

MAJOR RESPONSIBILITIES  

Personal:               

• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world 

• Maintaining spiritual disciplines for personal and ministry growth 

• Modeling wisdom and maturity in the balance of family, church, and ministry life 
   

Process and Project Leadership 

• Contribute to the effectiveness of the ministry/department and organization through: 

• Analyzing current ministry/department operating methods and proactively proposing cost-saving and efficiency improvements 

• Monitoring, coordinating, and managing events, projects, task forces, and committees, related to the department’s goals, objectives, and mission, to include development and follow-up work as needed 

• Working with other teams and leaders to accomplish InterVarsity objectives 

• Setting agenda for team meetings, ensuring objectives for meetings are met efficiently and effectively and that follow ups are managed and monitored 

• Providing excellent project delivery that is on-time, on-scope, on-budget, and with complete documentation/access to necessary resources 

• Act as “air traffic control” for business processes emanating from ministry/department to ensure cross-departmental coordination, appropriate change management, and process improvement both within department and in collaboration with other departments 

• Ensures successful completion for specific projects sponsored or led by supervisor, as requested 

• Complete all other duties as assigned by supervisor 
   

Organizational Communication  

• Communicate with a wide variety of internal and external audiences, ministries, departments, and organizations on behalf of supervisor and other members of the ministry/department Leadership Team 

• Participate in team meetings, creative brainstorming and evaluation sessions 

• Be proactive in enhancing communication with leaders and other staff, and external constituents as appropriate on behalf of supervisor 

• Proactively improve communication between ministry/department and other InterVarsity departments by engaging in social media on behalf of supervisor and other team members; by coaching team members on field communications strategies and by drafting/reviewing communication from department to other departments and to the field 

• Draft and keep records of various forms of correspondence and communications on behalf of supervisor 

• Draft and expedite team-wide communication on behalf of supervisor in preparing communication relevant for team events 

• Develop team prayer letter templates to support group fundraising activities; assist supervisor in proactive and regular communication with key personal and departmental donors 

• In partnership with Customer Service, create and update relevant content and resources for ministry/department websites to better market the department’s capabilities and services 

• Research, update, and edit historical documents for print and web communications 

• Assist supervisor with the production and distribution of regular electronic communications for internal and external distribution 
   

Develop and maintain a funding base and prayer support 

• Raise a portion of salary in an amount or percentage agreed upon with Supervisor 

• Communicate regularly with current and potential donors, churches, prayer support team members, friends and family regarding ministry with InterVarsity 

QUALIFICATIONS 

• Annually affirm InterVarsity’s Statement of Faith 

• Communication and Relational Skills 

• Strong evidence of high Emotional Intelligence competency 

• Demonstrated ability to navigate power and relational dynamics in a multi-layered organization 

• Demonstrated ability and commitment to work in a diverse team environment 

• Possess excellent social, verbal and written skills 

• Organizational and Project Management Skills 

• Demonstrated exceptional organizational skills; detail oriented 

• Project management skills, including the ability to monitor and coordinate a wide variety of reports 

• Ability to handle sensitive information in a confidential manner 

• Demonstrated commitment to dependability and maintaining a consistent presence in the office 

• Adaptable and able to change priorities as work demands 

• Ability to organize events, workflow, and the details involved and work under pressure of deadlines 

• Exhibits learning agility and is open to learning new concepts, skills, and methods 

• Ability to set priorities, make decisions, meet deadlines, and resolve complex problems independently 

• Takes initiative and works independently with limited direct supervision 

• Good analytical skills 

• Demonstrated commitment to dependability and maintaining a consistent presence in the office 

• Demonstrated ability to support the success of a senior leader and/or ministry/department 

• A working knowledge of web communications strategies 

• Prior experience with InterVarsity or other campus ministry is highly desirable 

• A working knowledge of current Microsoft software applications (Word, Access, Excel, and PowerPoint) 

• Traveling as needed for planning meetings or ministry events 

• One year of experience with communications responsibilities (internal or external) required; two or more years strongly desired 

• Minimum of two years of experience with significant administrative/operational responsibilities. 

• Experience with Asian American communities or AAM work is preferable 

Additional Job Description 

COMMUNICATIONS & OPERATIONS JOB GROUP 

Communications & Operations Manager: Level 6 

This is an entry level/developing Communications & Operations role that has no supervisory responsibilities.  The Manager role is focused on independent projects that may require some direction and decision from the supervisor.  Projects will be more tactical in nature.  This level may still be learning and developing understanding all the Major Responsibilities of this position.  An Associate’s or bachelor’s degree is preferred. 

Communications & Operations Senior Manager: Level 7 

The Senior Manager-level position typically reports to a National Director or NLT member.  This level has demonstrated competence in tactical and smaller-scoped projects and is proficient and knowledgeable in most or all areas of the Major Responsibilities.  The Senior Manager may also have limited supervisory responsibilities.  Projects may involve a broader focus than the previous level.  This role is recommended to have 1-2 more years of experience than that of the Manager role.  A bachelor’s degree is preferred. 

Communications & Operations Director: Level 8 

The Director level demonstrates proficiency in all areas of the Major Responsibilities and reports to an NLT member or above.  Projects will be more frequently strategic and higher-level in focus.  It is preferred that the Director has five or more years of InterVarsity experience.  This position may also have supervisory responsibilities.  A bachelor’s degree is required. 
 

Communications & Operations Manager Addendum: 

Task List:  

Organizational Communication  

• Communicate with a wide variety of internal and external audiences, ministries, departments, and organizations on behalf of supervisor and other members of the ministry/department Leadership Team 

• Produce and distribute AAM Info (monthly) and E-flections (3x/year) 

• Produce and distribute AAM update to partners (2-3x/year) 

• Write thank-you notes to AAM partners 

• Manage the AAM Teams channels: post relevant announcements, maintain organized file database, manage channel members 

• Maintain AAM mailchimp lists 

• Participate in team meetings as necessary for projects 

• Research, update, and edit historical documents for print and web communications 

• Create reports as needed 

• Manage director’s calendar  

Operations 

• Run operations and administration for AAM events like conferences, leadership institutes, team meetings 

• Approve expense reports as assigned