Senior Manager, Product Operations

QuartzBio Overview: QuartzBio (www.quartz.bio ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.

Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) – we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.

Position Summary:
As we continue to expand our product management team, we are seeking a highly skilled Senior Manager, Product Operations to lead Program management for both the data management and analytics component of the platform. This leadership role is responsible for leading the product operations for data pipeline components of the data platform.

Key Responsibilities:

• Manage delivery of key Platform initiatives - schedule, risk and resource management (data pipeline initiatives) 
• Collaborate with product management – Solution concept, feature intake, feature prioritization and release planning
• Collaborate with product management teams to publish the objectives, initiatives for initiative scope.
• Collaborate with product engineering for initiative specific team capacity & estimation, sprint execution, sprint deliverables.
• Collaborate with product QA and define process for initiative specific scope
• Identify deliverables and documentation scope across all teams during initiative planning phase
• Manage RACI for all roles involved in the initiative delivery.
• Set up Initiative based tracking and management – tools for management for initiatives (e.g in ASANA, confluence, SharePoint)
• Collaborate with product managers to complete the decomposition and identify the initial scope release
• Tracking of requirement deliverables such as JPD tickets, solution concept, ground truth
• Enable co-ordination of Business analysts to work with product design team to create journey maps, low fidelity and high-fidelity wireframes.
• Publish the initiative scope and timelines with an initiative schedule
• Enable discovery workshops across product management, engineering and QA
• Define detailed implementation plans, including user stories, acceptance criteria, and timelines, and manage the implementation backlog in collaboration with the development team.
• Monitor the progress of the initiative and product weekly release status report
• Identify risks and plan for risk mitigation plans for each data pipeline initiative
• Manage scrums to build the product (based on the initiative scope) based on planned agile sprint.
• Collaborate with QA for SIT & validation activities
• Collaborate with cloud operations team deployment across environments
• Collaborate with release management team for release planning activities (documentation, release notes) (Specific to the initiative scope in to mainstream platform releases) 
• Provide release updates to other functional groups – product support, product services, sales and marketing team.
• Lead collaboration efforts with initiative team for triage and to enable support across Product, engineering and QA for post release issues
• Identify and resolve technical and logistical issues, preventing potential delays in product implementation.
• Promote agile methodologies and tools to optimize the implementation process and enhance team efficiency.
• Aid the Product Innovation and Customer Success teams with creation of product implementation status reports.
• Oversee the end-to-end implementation process, from planning and design to deployment and post-launch support.
• Enable setting up of hyper care team for post release support
• Lead collaboration efforts with product support team (specific to data platform) for triage and to enable support across Product, engineering and QA for post release issues 
•  Enable collection of post release metrics to aid release planning.
• Serve as the primary point of contact (for the initiatives release context perspective) between business stakeholders, clients, and the implementation team, ensuring clear communication and alignment.
• Mentor junior team members and provide guidance.
• Communicate effectively with team members and stakeholders.
• Contribute to strategic planning and decision-making.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree related field and a minimum of 8+ years of experience in product/portfolio/Program management
• Strong experience in in delivery of complex programs (preferably in building data platform and Business intelligence solutions) 
• Experience and Exposure in delivering solutions involving Machine learning models and generative AI. 
• 2 to 5 years experience working in a customer-facing role (e.g., internal and/or external).
• 3 to 6 years experience leading technical projects.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Basic knowledge of project management processes and tools (e.g. project scheduling, budgeting, status reporting).
• Ability to write complex reports in a clear and concise manner.
• Proven leadership and project management skills.
• Strong experience of release management experience (End to end)
• Strong program management experience
• Scrum master experience in a product management organization
• Deep experience in Agile development concepts
• High people skills and collaboration
• Ability to handle high pressure situations and enable cross team collaborations.
• Analytical mindset with the ability to use data-driven insights to inform decisions.
• Strong problem-solving abilities and the ability to make critical decisions in high-pressure situations.

Leadership expectations: 

• Follows Company's Principals and code of ethics on a day-to-day basis.
• Shows appreciation for individual talents, differences, and abilities of fellow team members.
• Listens and responds with appropriate actions.
• Supports change initiatives and continuous process improvements.
• Communicates effectively and appropriately with colleagues, supervisors and clients. 

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