Senior Revenue Operations Analyst - Americas

JOB SUMMARY

The role involves leading the optimization and continuous improvement of the end-to-end revenue process within Salesforce, ensuring alignment with business needs and maintaining data accuracy. Key responsibilities include overseeing the Lead to Cash process, integrating and managing CRM and revenue tools, and implementing automation to increase efficiency. The role also requires collaboration with sales, marketing, and partner teams, as well as designing an Order, Renewal to Cash process with accounting. Additionally, the position involves developing policies, documentation, and reporting systems to drive data-based decision-making. Finally, the individual will support the quoting process and contribute to forecasting alongside the Revenue Operations Manager.

ESSENTIAL JOB FUNCTIONS

• Lead the optimization and continuous improvement of the end-to-end revenue process from lead generation, orders, and renewals to cash within our CRM (Salesforce) to ensure the processes are aligned with Storyblok’s business needs.
• Monitor and maintain the accuracy of our Salesforce data to achieve high data integrity.
• Be responsible for a smooth Lead, Order to Cash process.
• Oversee the integration, optimization, and ongoing management of our CRM and other revenue-related tools, ensuring they support streamlined workflows and accurate data across different teams.
• Identify and implement opportunities for automation across the revenue cycle to increase efficiency and reduce manual tasks. Leverage technologies to drive operational efficiencies.
• Collaborate closely with other sales, marketing, and partner divisions teams.
• Design with the accounting team an Order, Renewal to Cash process with the CRM and ERP.
• Develop and maintain policies, processes and documentation. 
• Collaborate with the sales enablement team and provide material and information that supports training and enablement sessions for the go-to-market team.  
• Develop and maintain advanced reports, dashboards, and KPIs to give leaders visibility into pipeline health, revenue growth, and trends to provide actionable insights that drive data-based decision-making.
• Own parts of the forecasting process and work closely with the Revenue Operations Manager.
• Support the quoting process, including complex customer quoting.
  
  

EDUCATION AND EXPERIENCE

• 5 years of Experience in sales operations in a SaaS startup working with Salesforce
• Experience with ERP systems preferred Netsuite and basic accounting skills.
• Deep understanding of the range of tools used by a fast-growing SaaS company including but not limited to Salesforce, Marketing Automation, Sales Automation, Data Enrichment, BI and Customer Data Management.
• Proven experience in Revenue Operations, reports, analysis, and forecasting.
• Data-driven, highly analytical with excellent attention to detail
• Strong creativity and problem-solving skills, with the ability to think ‘outside of the box’ when faced with challenges and willing to take the initiative to drive performance
• Highly numerate and commercially aware
• Naturally inquisitive and driven by results