Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Previous experience in customer service, preferably in music, entertainment, or technology sectors., Strong communication and listening skills with a customer-focused approach., Familiarity with music streaming platforms is a plus..

Key responsabilities:

Provide outstanding customer support to French-speaking clients via phone, email, and chat.

Assist customers with account inquiries, subscription management, and troubleshooting technical issues.

Document all customer interactions accurately and follow up on unresolved issues promptly.

Educate customers on platform features and collaborate with internal teams to enhance service delivery.

Job description

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exceptional career opportunities. We are currently on the lookout for a French Speaking Customer Support Representative for our Music Streaming Platform Department. This position is ideal for music enthusiasts who are committed to providing top-notch customer service to French-speaking users of our platform.

Responsibilities

Provide outstanding customer support to French-speaking clients regarding issues related to the music streaming platform through phone, email, and chat.
Assist customers with account inquiries, subscription management, and troubleshooting technical issues.
Address and resolve customer complaints ensuring a positive user experience.
Document all customer interactions accurately and follow up on unresolved issues promptly.
Educate customers on the features of the platform, including new releases, playlists, and personalized recommendations.
Collaborate with internal teams to enhance service delivery and ensure effective issue resolution.
Gather customer feedback to support ongoing improvement of the music streaming service.

Requirements

Fluency in French and English, both written and spoken.
Previous experience in customer service, preferably within the music, entertainment, or technology sectors.
Strong communication and listening skills with a customer-focused approach.
Familiarity with music streaming platforms is a plus.
Ability to manage multiple tasks effectively in a dynamic environment.
Proficient with CRM tools and standard office software.
Strong analytical and problem-solving skills.
Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits