Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Experience in customer support or service roles, preferably in banking or financial services., Strong communication skills focused on customer satisfaction., Detail-oriented with problem-solving abilities and proficiency in CRM systems..

Key responsabilities:

Deliver high-quality customer support to French-speaking clients via phone, email, and chat.

Assist customers with inquiries related to account management and transaction issues.

Effectively resolve customer complaints to ensure a seamless banking experience.

Document customer interactions and collaborate with technical teams to address complex queries.

Job description

Patrique Mercier Recruitment FR is focused on connecting talented individuals with exceptional career opportunities. We are currently seeking a French Speaking Customer Support Representative for our Mobile Banking Services Department. This role is perfect for individuals who are passionate about finance and technology and enjoy providing outstanding customer service to help clients navigate their mobile banking experience.

Responsibilities

Deliver high-quality customer support to French-speaking clients regarding mobile banking services through phone, email, and chat.
Assist customers with inquiries related to account management, transaction issues, app functionality, and service features.
Effectively resolve customer complaints and issues to ensure a seamless banking experience.
Document customer interactions accurately and maintain comprehensive records for follow-up and quality assurance.
Collaborate with technical teams to troubleshoot and address complex service-related queries.
Educate customers about mobile banking security measures, new features, and banking regulations.
Collect feedback from clients to contribute to continuous improvement initiatives in service delivery.

Requirements

Fluency in French and English, both written and spoken.
Experience in customer support or service roles, ideally within the banking or financial services sector.
Strong communication skills with a focus on enhancing customer satisfaction.
Detail-oriented with robust problem-solving skills and the ability to work well under pressure.
Proficient in using CRM systems and standard office applications.
Ability to handle sensitive customer information with discretion and professionalism.
Willingness to work flexible hours, including evenings and weekends as required.

Benefits