Customer Support Specialist

Why Join Chuffed.org?

Chuffed.org is on a mission to power up the world’s biggest social justice movements. Our crowdfunding platform helps activists, grassroots organisations and non-profits to fund their fight for justice on issues like First Nations sovereignty, climate justice, refugee rights, animal rights and Free Palestine.

To date we’ve helped raise $150M+ across 35,000 campaigns in 23 countries and are backed by Blackbird Ventures & the Telstra Foundation.

Our team has fought alongside the Wangan & Jagalingou Cultural Custodians to Stop Adani, created a space to get help and aid to Palestinian families, and helped back the most significant climate change action groups across the world; Extinction Rebellion, Just Stop Oil, Last Generation and more. 

This is a part-time role that requires 4 hours per day on Saturday, Sunday, and Monday (12 hours per week) with flexibility regarding the timing of these hours. Let’s chat about what works best for you!

This is a fully remote role with very occasional travel.

What You’ll Do

As the primary touchpoint for Chuffed customers on weekends, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.

Here’s how you’ll spend your time:

1. Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed’s tools and products. Your communication with customers will be via email.
2. Advocate for our community by sharing insights and feedback with the Engineering, Product, and Marketing teams, ensuring customer needs remain at the heart of what we do
3. Enhance our customer support by identifying opportunities to improve how we interact with and assist our community
4. Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information
5. Help keep the Chuffed platform a safe space by identifying and addressing any illegitimate campaigns

Requirements

About You

• You have at least two years of experience in a customer support role
• You’re a strong communicator who can clearly explain complex information while keeping your responses friendly and engaging
• You’re customer-focused and enjoy advocating for a better user experience
• You’re highly organized and efficient, able to prioritize tasks effectively
• You have a strong growth mindset - you’re not afraid to take risks, fail and learn. You’re always looking for ways to develop and improve your skill set
• You’re passionate about social justice and excited to help Chuffed campaigners succeed

Benefits

• $30 per hour plus superannuation
• We value work-life balance. Work autonomously from home and meet up with the team intermittently to collaborate in-person. Most of our team are based in NSW but we’re open to remote employees within Australia. 
• Work alongside industry leading marketers and digital engineers in a small and agile team with deep industry connections
• Spend your days amplifying the work of campaigners pushing for progressive social change around the world

We’re building a diverse and inclusive workplace. We encourage people from all backgrounds, ages and abilities to apply. We value all kinds of experiences, so even if you don’t meet all of the requirements outlined above, we encourage you to apply.