Offer summary

Qualifications:

Experience in vendor management and overseeing third-party operations., Strong analytical skills to assess performance metrics and implement improvements., Proficiency in designing quality control processes and reporting frameworks., Ability to collaborate effectively with cross-functional teams..

Key responsabilities:

Serve as the primary contact for vendor partners in service host acquisition.

Monitor and track vendor performance metrics, ensuring high-quality lead generation.

Develop scalable systems for vendor reporting and performance tracking.

Collaborate with internal teams to optimize vendor workflows and enhance lead engagement.

Job description

Role: Vendor Management Lead (Marketstar & FullFunnel)
Location: Remote / PST working hours
Department: Services Supply Team
Reports to: Director of Services Supply/RevOps
Duration: 4+ months (possible extensions)
100% Remote

About the Role

*** is scaling its Supply Acquisition program, and vendors play a crucial role in executing and optimizing recruitment efforts. We are currently partnered with 2 key agencies, with an estimated 200+ team workforce supporting lead generation and conversion around the world. We are looking for a Vendor Management Lead to oversee our third-party vendor partners responsible for sourcing and engaging service hosts. This individual will manage day-to-day vendor operations, ensure high-quality lead generation, and drive continuous performance improvements.

This is a high-impact role, working cross-functionally with Product Marketing, Program Operations, Legal, and Finance to streamline vendor workflows, establish performance benchmarks, and ensure seamless execution of our multi-channel engagement strategy.

What You’ll Do

Vendor Strategy & Relationship Management

• Serve as the primary point of contact for all vendor partners engaged in service host acquisition.

• Establish and maintain strong vendor relationships, ensuring alignment with ***’s growth goals.

• Develop and implement a vendor performance management framework, setting KPIs for lead quality, conversion rates, and operational efficiency.

• Ensure contractual compliance and oversee payments, budget, service level agreements (SLAs), and escalation management.

Operational Execution & Performance Tracking

• Monitor vendor performance daily, tracking lead generation, engagement rates, and conversion metrics.

• Design quality assurance (QA) processes, ensuring vendors deliver high-quality, high-intent leads.

• Implement feedback loops from Program Ops insights via call shadowing, agent coaching, and workflow audits to enhance vendor effectiveness.

• Collaborate with internal teams to measure impact of optimizations (e.g. change in call scripts, coaching, agent incentives)

Process Optimization & Automation

• Develop scalable systems for vendor reporting, data sharing, and performance tracking.

• Leverage AI and automation tools to improve lead engagement and optimize recruitment workflows.

• Continuously refine incentive structures, aligning vendor compensation with lead quality and conversion targets.

Cross-Functional Collaboration

• Partner with Program Ops & Growth Marketing to align vendor outreach with multi-channel engagement efforts (email, push, SMS, *** inbox, calls).

• Work with Legal & Finance to manage vendor contracts, compliance, and payment structures.

• Coordinate with Product & Data Teams to ensure seamless integration of vendor leads into the broader acquisition funnel.

Who You Are

• Strong Vendor Management Expert: You have experience overseeing third-party vendor operations and optimizing outsourced recruitment efforts.

• Data-Driven & Results-Oriented: You can analyze performance metrics and implement scalable improvements to boost lead quality.

• Operational & Process-Focused: You excel in designing and refining quality control processes, incentive models, and reporting frameworks.

• Collaborative Leader: You thrive in cross-functional teams, ensuring vendors, program ops, and marketing align on execution.

• Problem-Solver & Innovator: You continuously seek new ways to improve efficiency, automate workflows, and enhance conversion rates.

Required profile