Offer summary

Qualifications:

Proven experience with ServiceNow ITOM modules including Discovery, Service Mapping, and Event Management., Strong understanding of AIOps solutions and machine learning for incident correlation and predictive analytics., Familiarity with cloud infrastructure governance and integrations with AWS, Azure, and GCP., Basic scripting skills in JavaScript, PowerShell, or Python are preferred..

Key responsabilities:

Design and deploy ServiceNow ITOM modules and optimize CMDB health.

Architect and implement AIOps solutions for predictive analytics and anomaly detection.

Build REST/SOAP APIs for tool integrations and automate workflows using ServiceNow tools.

Develop custom dashboards for operational intelligence and integrate monitoring tools.

Job description

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Direct client requirement
Role: ServiceNow ITOM Developer
Remote - within US
Contract

1. ITOM Strategy & Implementation
· Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).
· Implement Cloud Infrastructure Governance (AWS, Azure, GCP integrations).
· Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).
· Optimize CMDB health with automated Discovery and Service Mapping.
2. AIOps Solutions Development
· Architect predictive analytics & anomaly detection using ServiceNow AIOps.
· Configure Machine Learning (ML) models for incident correlation and root cause analysis.
· Implement AI-powered event grouping to reduce alert noise.
· Develop self-healing automation (Integration with Orchestration).
3. Integration & Automation
· Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).
· Automate workflows using ServiceNow Flow Designer & IntegrationHub.
· Develop custom AI/ML-driven dashboards for operational intelligence.
Technical Expertise
✔ ServiceNow ITOM Modules:
· Discovery, Service Mapping, Event Management, Cloud Management
· Operational Intelligence (OI), MetricBase, Health Log Analytics ✔ AIOps & Machine Learning:
· Anomaly detection, Predictive Analytics, RCA
· Integration with AI/ML platforms ✔ Scripting & Automation: - Good to Have
· JavaScript, PowerShell, Python
· Flow Designer, IntegrationHub, Workflow Editor ✔ Monitoring Tools Integration: Good to Have
· Splunk, Dynatrace, AppDynamics, Prometheus

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

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