Account and Impact Manager (Healthcare)

In a nutshell

Title: Account and Impact Manager (Healthcare)

Location: Southern, Central, or Eastern US

This role involves frequent travel. Must live near a main US airport

Days/week: Full Time

Salary: Dependent on Experience (DoE)

The Who, What, Where, When & Why

Are you looking to combine your educational expertise with commercial impact in a rapidly scaling healthcare simulation business? This is an exciting opportunity to become an integral part of Oxford Medical Simulation’s Account & Impact Management team, improving patient care through exceptional educational services.

The Healthcare Account & Impact Manager (AIM) role combines account management with customer success. AIMs build strong partnerships with healthcare institutions, work with them to understand their needs, then demonstrate, implement, and support OMS virtual reality solutions, guiding clients to achieve optimal educational results. AIMs are dynamic, self-motivated, empathetic to the needs of clients and dedicated to helping them achieve optimal educational results. Your credibility, empathy, and strategic relationship-building skills will drive commercial growth (renewals, expansions, upselling) and client success.

No experience of VR is needed and all your training is provided by a close-knit team of clinicians and simulation experts with the objective to build expertise in virtual reality, simulation-based education and curriculum.

The OMS team is dedicated to delivering quality clinical training to healthcare professionals across the UK and US.

Because of you, patients’ lives will be saved.

Who you are:

• You have 5+ years of delivering nursing professional development, residency, quality and  safety, or competency-based training within a hospital or healthcare system.

• You ideally have a clinical education or clinical simulation background

• You have exceptional interpersonal skills. You are a natural people-person who’s great at building rapport, and communicating in person, on the phone or via emails

• You love the idea of a job where you get to travel the country, with some overnight stays.

• You have a strong work ethic, integrity and desire to succeed

• You are curious, an excellent listener, and able to consult with a broad range of individuals to find the best solution for them.

• You are enthusiastic, flexible and always learning.

• You are driven and self-motivated, and pretty fearless. You thrive in new challenges

• You are keen to work in a fast-paced, high-growth start-up environment

What will you be doing:

• You’ll be working within a close knit team of VR Simulation Success and Sales Experts. They will show you the ropes and help you support and manage the full sales cycle

• Build, maintain and grow strong, long-lasting relationships with a portfolio of assigned clients

• Proactively identify opportunities for account expansion, upselling and renewals

• Collaborate with internal teams to ensure seamless onboarding, effective implementation, and ongoing client satisfaction.

• Serve as the primary point of contact for OMS client inquiries, concerns, and requests

• Capture and manage client information and data in our CRM system

• Work with clients to improve learner engagement, satisfaction and outcomes.

• Represent OMS professionally at industry events and conferences, maximizing opportunities to showcase OMS solutions effectively

About Oxford Medical Simulation

OMS helps health systems, hospitals, medical and nursing schools deliver training and assessment better, cheaper, faster and at scale.

Our award-winning simulation platform is transforming the way healthcare and educational institutions train, assess and recruit healthcare professionals. By combining cutting edge 3D visualisation with artificial intelligence and leading educational theory, OMS delivers all of the benefits of physical simulation whilst delivering significant savings and improving patient care.

Founded in 2017 and commercially launching the award-winning OMS Platform in late 2018, OMS has experienced rapid growth with deployments spanning more than 100 Healthcare and Academic institutions around the world including Mayo Clinic, Advent Health, Johns Hopkins, the NHS, and the world’s #1 pediatric hospital.

Oxford Medical Simulation is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Oxford Medical Simulation is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Who we are

We are Skiers / Boarders, Runners, Rowers, Pilots, Magicians, Weavers, Photographers, Game heroes, Movie Buffs, and every other variety of people. We are hard working. We are passionate about what we do. We care about the work. We care about each other. We care about pushing the envelope and we care about using our working lives to make the world a better place.

We value these behaviours above all:

1. Care & Pride - we take care and pride in everything we do

2. Growth mindset - we push the boundaries so we are adaptive, inventive and always learning

3. One Team - we are in it together, mucking in and supporting each other with humour and humility

Sound like you?

Benefits

• 38 days paid leave

• Medical Insurance + additional benefits

• Knowing that you are making a real difference

• High specification laptop and Oculus headset

• Travel expenses covered

If you have any questions please contact our Senior Talent Acquisition Manager: victoria@oxfordmedicalsimulation.com

As part of our hiring process, we are unable provide individual feedback on interviews. We appreciate your understanding and interest in OMS.