Offer summary

Qualifications:

Bachelor's degree or equivalent work experience., At least 2 years of experience in operations, project management, or program management roles, preferably in the BPO industry., Proven experience in project management methodologies and frameworks, with strong understanding of program management and service delivery processes., Relevant certifications such as PMP, Lean, or Six Sigma are highly desirable..

Key responsabilities:

Conduct scoping and stakeholder-resource analysis for transition projects and business integration initiatives.

Lead and collaborate with cross-functional teams throughout the project cycle, providing mentorship to project team members.

Gather business requirements and translate them into project charters/plans, managing multiple projects simultaneously.

Handle administrative PMO responsibilities, including preparing documentation, reports, and ensuring compliance with governance standards.

Job description

The PMO Lead will support the PMO in delivering comprehensive, end-to-end service that covers all key aspects of the project management lifecycle, from discovery, planning, implementation and governance, and post-implementation due diligence. The successful candidate is expected to play a hands-on role and will be reporting directly to the PMO Sr. Manager.

Key Responsibilities:

Conduct thorough scoping and stakeholder-resource analysis for transition projects, as well as innovation and business integration initiatives;
Lead and/or collaborate with cross-functional teams, including Clients, Executive Leadership, Operations, Human Resources, and other back-office support functions throughout the project cycle; Offer mentorship to project team members in accordance with project goals
Gather high level business requirements for transition projects and and translate into project charters/plans, covering scope, deliverables & timelines, resource and/or budget allocation, risks and issues, etc;
Manage multiple projects simultaneously, prioritizing tasks and maintaining a high level of organization to meet target timelines and expectations;
Participate in and/or lead project governance, carry out communication/engagement plans for alignment, deliberation, and/or adjustments where necessary;
Identify, analyze, mitigate and control project risks and issues;
Handle administrative and PMO responsibilities, including preparing project documentation, reports, and presentations, and ensuring compliance with internal processes and governance standards;
Stay updated with the latest trends and methodologies in project management to bring innovative approaches and improvements to project execution;
Perform other related duties and tasks as assigned

Desired Qualifications

Bachelors degree or equivalent work experience.
At least 2 years of experience in operations, project management, and/or program management roles (in BPO industry; desired, not required)
Proven experience in project management methodologies, frameworks, and best practices; Strong understanding of program management, including service delivery processes and its governance
PMP, Lean, Six Sigma, and other relevant certifications, highly desirable
Solid stakeholder and client management skills
Can confidently drive engagement with teams located in multiple locations
Ability to travel to Gear Inc. locations globally

Required profile