ITIL Process Architect

Integrated Talent Strategies (ITS) is seeking an experienced Talent Acquisition Coordinator to work in the Columbus, OH area.  This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

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Overview:
Seeking an experienced ITIL Process Architect to lead CMDB management initiatives, with a strong focus on process design, data governance, ServiceNow configuration, and enterprise integration. This role will guide the end-to-end implementation of CMDB solutions, ensure alignment with ITSM processes, and drive continuous improvement across the organization’s configuration management efforts.

Key Responsibilities:

• Design, develop, and implement CMDB processes aligned with ITIL standards and business goals.

• Lead integration efforts for CI data ingestion and discovery, including ServiceNow Discovery and third-party sources.

• Develop architecture artifacts: process flows, RACI diagrams, governance models, and system integration definitions.

• Ensure CMDB supports ITSM processes (Incident, Change, Problem) and maintains high data quality and compliance.

• Drive Configuration Item (CI) lifecycle management and maintain accurate service and infrastructure mapping.

• Define and improve data audits, certifications, and dashboards to monitor CMDB health and accuracy.

• Provide expertise in ServiceNow CMDB, CSDM, and ITSM module customization and development.

• Collaborate with stakeholders to capture business and technical requirements.

• Develop solutions to support vulnerability remediation and service delivery visibility.

Technical Proficiency:

• Expert in ServiceNow CMDB and Discovery, including architecture, data models, and out-of-box functionality.

• Strong knowledge of ITSM process integration and service modeling (CSDM).

• Hands-on experience with ServiceNow scripting, workflows, dashboards, and reporting tools.

• Skilled in process analysis, audit design, gap identification, and continuous improvement.

Qualifications:

• Bachelor’s degree in CS, IS, Business, or equivalent work experience.

• 10+ years of relevant work experience; 4+ years in CMDB/ITIL/ITSM process ownership; 4+ years ServiceNow experience preferred.

• ITIL v3/v4 Foundation certified.

• Proven leadership in enterprise-class CMDB and ITSM process architecture.

• Strong communication, decision-making, and stakeholder engagement skills.

• ServiceNow On-Prem experience preferred.

About Integrated Talent Strategies (ITS)  
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions.  Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.   
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today.  Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades. 
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement.  To learn more, go to www.wehirepeople.com or click below to directly contact your recruiter.