Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field., Relevant certifications in OpenText ITOM tools or ITIL Foundation are preferred., Minimum of 5 years of hands-on experience in IT operations management., Proven experience with OpenText ITOM suite and integrating ITOM tools with enterprise systems..

Key responsabilities:

Lead the design, deployment, and configuration of OpenText ITOM solutions.

Analyze client’s IT operations and provide strategic recommendations for process improvement.

Automate IT processes and implement real-time monitoring to enhance service delivery.

Develop training materials and provide training on OpenText ITOM best practices.

Job description

This is a remote position.

Lead the design, deployment, and configuration of OpenText ITOM solutions, including:

Service Management Automation X (SMAX)

Operations Bridge (OpsBridge)

Network Operations Management (NOM)

Configuration Management System (CMS)

Universal Discovery (UD)

Asset Management X (AMX)

Operations Orchestrator (OO)

OPTIC

Analyze client’s IT operations, identify gaps, and provide strategic recommendations for process improvement.

Configure and integrate OpenText ITOM products with other enterprise tools

Automate IT processes using OpenText ITOM tools to improve service delivery and reduce downtime.

Implement real-time monitoring and alerting to identify and resolve infrastructure and application issues.

Develop custom scripts and workflows to enhance automation and operational efficiency.

Provide technical leadership in troubleshooting and resolving issues within the OpenText ITOM environment.

Develop training materials and provide training to internal teams and clients on OpenText ITOM best practices.

Ensure compliance with IT security standards and guidelines during implementation.

Monitor system performance post-implementation and fine-tune configurations to maximize efficiency.

Create and maintain technical documentation, including solution design, configuration, and deployment procedures.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant certifications in OpenText ITOM tools (e.g., SMAX, OpsBridge, NOM, etc.) or ITIL Foundation are preferred.

Experience:

Minimum of 5 years of hands-on experience in IT operations management, including design, deployment, and configuration of ITOM solutions.
Proven experience working with OpenText ITOM suite including:
- Service Management Automation X (SMAX)
- Operations Bridge (OpsBridge)
- Network Operations Management (NOM)
- Configuration Management System (CMS)
- Universal Discovery (UD)
- Asset Management X (AMX)
- Operations Orchestrator (OO)
- OPTIC
Experience integrating ITOM tools with enterprise systems (e.g., CMDBs, monitoring tools, ticketing systems).