Offer summary

Qualifications:

Native-level Japanese skills (written and spoken), Excellent English skills (written and spoken), Solid experience in customer support, community management, or digital marketing, Hands-on experience with DAWs and familiarity with Adobe Creative Cloud tools..

Key responsabilities:

Deliver friendly and effective customer support to Japanese-speaking users via email and other platforms.

Translate and localize support articles, marketing content, and social media posts.

Support and execute marketing campaigns in Japan, including influencer outreach and online events.

Monitor feedback and trends in the Japanese market, sharing insights with product and marketing teams.

Job description

Your mission

… to join our awesome international team on a freelance/contractor basis. We’re based in Bremen, Germany, but you can work from anywhere in the world — as long as you’re deeply familiar with Japanese culture, language, and market trends. Our work culture maximizes trust, flexibility, and ownership, and we’re excited to welcome a new team member who will help us connect more deeply with our Japanese user base. (

You’ll play a key role in providing top-notch customer support to our Japanese-speaking users and contribute to marketing, localization, and creative content production.

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Your Tasks

Delivering friendly and effective customer support to our Japanese-speaking users via email and other platforms
Translating and localizing support articles, marketing content, newsletters, and social media posts
Supporting and executing marketing campaigns in Japan, including influencer outreach, giveaways, and online events
Monitoring feedback and trends in the Japanese market, and sharing insights with our product and marketing teams
Visual content creation (e.g. banners, social media assets, or basic video editing using Adobe Creative Cloud tools) is a strong plus
You’ll also work with our design team to adapt or localize newsletter layouts using Figma

Your Competence

You’re a great fit if you’re passionate about music tech, you thrive on communication, and you love helping others. Ideally, you’re a digital native who understands both Western and Japanese online cultures and can bridge the gap with creativity and insight.

Native-level Japanese skills (written and spoken)
Excellent English skills (written and spoken)
German language skills are a big plus
Solid experience in customer support, community management, or digital marketing
Strong communication skills and a friendly, proactive mindset
Hands-on experience with DAWs (e.g. Logic Pro, Ableton Live, Cubase, etc.) is required
Experience with Adobe Creative Cloud (Photoshop, Illustrator, Premiere, etc.) is highly desirable
Experience using Figma for layout editing or collaboration is a plus
Familiarity with social media trends in Japan (e.g. Twitter/X, YouTube, Instagram, TikTok, LINE)
Ability to work independently and manage tasks reliably in a remote setup

Your personality

Initiative

You are passionate about turning ideas into reality
You are resourceful, persistent and resilient in pursuing your goals
You are willing to take risks and assume responsibility at an early stage
You dare to make decisions and communicate them
You value autonomous working and appreciate your responsibility for our product

Communication

Dealing with people is easy for you
You are sensitive to international and intercultural exchange
You ensure that your decisions and actions are coordinated with colleagues

You enjoy conflict

It is in your nature to question the status quo
You enjoy putting forward your opinion and defending it in sparring
You know what "agree to disagree" means and can do it

Flexibility

You are comfortable in a dynamic startup environment
You master context switching and multitasking

Curiosity

At best, you are music-savvy
You actively follow trends and new developments
You are interested in modern organizational forms and prefer to work in a constantly changing and adapting system rather than in a fixed structure with clearly defined roles, hierarchies and processes

We want you to be involved in shaping the company!

Based on our product strategy, you should independently set priorities, help shape our path and provide new food for thought in a flexible, informal working environment with short lines of communication and flat hierarchies.

Kontaktinformationen

Please apply via our Personio portal, click the link below this text.

Contact person: Lars Kischkel

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About us

Who We Are

UJAM invents software for music makers. Among our customers are a wide variety of people, from beginners on smartphones to pop stars in multi-million dollar studios.

Our strength is based on the technology enthusiasm of Silicon Valley, the creative power of the international music business and a “Hanseatic” appreciative idea of collaboration.

Our values are oriented towards people and their needs, which is why we work in an agile and self-organized manner.

We Are…

curious, inventive, passionate, humane, encouraging, helpful, freedom-loving, courageous and gritty.

What We Do

Our strength lies in the development of sophisticated products in the area of virtual musical instruments and effects (plug-ins), complex web applications, innovative licensing technologies (SDKs) and cloud-based solutions (APIs). Our products are used by home users, professional producers and musicians around the world.

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