Offer summary

Qualifications:

2+ years of experience in customer success, sales, account management, or a related role., Strong data management and analytical skills, including spreadsheet proficiency., Excellent written and verbal communication skills in English., Technical aptitude with the ability to quickly learn new tools and processes..

Key responsabilities:

Lead customer onboarding, including kick-off calls, account configuration, CRM integration, and live training sessions.

Act as a compensation process expert, educating customers on best practices for plan creation, modeling, and CRM structure.

Provide ongoing support to customers, ensuring they have an excellent experience.

Collaborate with Sales and Account Management to identify potential upsell opportunities.

Job description

This is a remote position.

This client helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Drata, LaunchDarkly, and Betterment trust them to automate the commission tracking and payment process for their go-to-market teams.

They solve complex problems, encourage experimentation, and foster collaboration with talented colleagues. They value trust, curiosity, and diversity, and are excited to expand their team with talent to support their growing customer base.

About the Role

As a Customer Success Manager, you will be responsible for delivering an outstanding onboarding experience for our customers and serving as a subject matter expert on our product. You’ll collaborate with decision-makers to solve critical business challenges and ensure they maximize the value of QuotaPath. Working closely with their internal teams, you will play a vital role in shaping the customer journey and driving success.

They’re looking for a team member who can operate in alignment with North American business hours and provide a high level of support to their customers.

Responsibilities

Lead customer onboarding, including kick-off calls, account configuration, CRM integration, and live training sessions.
Act as a compensation process expert, educating customers on best practices for plan creation, modeling, and CRM structure.
Ensure a seamless and efficient implementation process through collaboration with Solutions Engineers and Account Managers.
Provide ongoing support to customers, ensuring they have an excellent experience.
Collaborate with Sales and Account Management to identify potential upsell opportunities.
Solve operational challenges to improve customer engagement and utilization of QuotaPath.
Continuously gather and analyze customer feedback to inform product improvements and enhance the user experience.

Requirements

2+ years of experience in customer success, sales, account management, or a related role.
Strong data management and analytical skills, including spreadsheet proficiency.
Excellent written and verbal communication skills in English.
Technical aptitude with the ability to quickly learn new tools and processes.
Ability to work independently while collaborating with cross-functional teams.