Customer Due Diligence Analyst (12 month FTC)

About Us:

Zepto is a rapidly-scaling provider of real-time, account-to-account payments solutions for merchants, and is reimagining the way money moves through the always-on, digital-first economy.

Our growing team across Australia allows for like-minded, talented, passionate people motivated to help us deliver on our brand promise to #LevelThePayingField 

At Zepto we believe in the power of positive human experiences, and that a deep sense of belonging creates cohesion in our culture. So, even in a remote-first team, you will be a contributor and custodian of that culture. You will also enjoy solving complex problems, and play a key role in creating something truly special as we focus on delivering ‘a better way to pay’ at Zepto. WishYouWereHere

About the Role:

This is a 12 month Fixed-Term opportunity.

To support our future growth, we are looking to grow our Risk and Compliance team to include an experienced Customer Due Diligence Analyst. You will have worked in a financial services environment, where you have developed strong AML operational skills.

This newly created role will support the management of AML/CTF compliance and prevention of financial crimes (including fraud). This role will report to the Fraud and Financial Crime Manager.  

Working in a scale-up, means you get the opportunity to flex your skills in a variety of ways. We are agile and always willing to roll up our sleeves to get things done. You can, however, expect your day to day to be involved in the following:

• Onboard new customers including collection and verification of customer KYC information, conducting customer screening including PEP, sanctions, and adverse media screening and risk assessing these customers
• Conduct OCDD (Ongoing Customer Due Diligence) and ECDD (Enhanced Customer Due Diligence) on existing customers
• Review and analyse customer documentation and information to identify potential red flags or suspicious activities.
• Maintain accurate and up-to-date customer records and due diligence documentation in relevant systems.
• Communicate with customers and internal stakeholders to obtain necessary information and documentation.
• Investigate alerts flagged by the transaction monitoring system to identify unusual or suspicious activity related to money laundering, fraud, or other financial crimes, including gathering and analysing data, preparing reports, and escalating cases for further review when necessary
  
• Conduct thorough investigations into potential financial crime matters referred internally or externally Prepare reports for senior management, regulatory bodies, and law enforcement agencies as required, including high-risk onboarding reports and Suspicious Matter Reports
• Assist with the development and maintenance of processes as they relate to the Fraud and Financial Crime team’s operations
• Support audit and regulatory examinations as required
• Stay up-to-date with industry best practices, evolving financial fraud trends, and regulatory changes to enhance our techniques and maintain robust defences against fraud financial crime

About you:

You will bring at least 3 years’ experience working in financial crime risk management and are confident with AML/CTF requirements, fraud risk management methodologies and best practice in Australia. We want someone who is known for their strong analytical and risk assessment skills and comfortable working in a busy, high volume, competitive commercial environment. You build rapport quickly with internal and external stakeholders. You are tech savvy and comfortable around Microsoft Office suite and Google based applications.

Let’s not forget, you are proactive and willing to assist with designing, implementing and maintaining processes and supporting on continuous improvement projects where you can.Your collaboration skills make you a valued member of the team and fundamentally a good colleague to work with. 

What’s on Offer:

Headquartered in beautiful Byron Bay, Zepto has an inspiring Founder story and is a customer-focused, culture-first organisation.

We’re all striving to achieve our mission of enabling a better way to pay for consumers and merchants and do so while fostering an inclusive culture where you will work with and learn from world-class talent in their areas of expertise.

This role can be based anywhere in Australia as we work remotely but you’ll feel connected through our various initiatives and be supported by great leadership to learn and grow. If your preference is to work hybrid or in an office, we have hub locations in Byron, Sydney and Melbourne.

We have a supportive learning environment, with access to an individual learning benefit to ensure your curiosity and learning is a priority. You will have access to an Employee Assistance Program, paid parental leave and be eligible for inclusion in our Employee Share Option Plan.

As an organisation in the financial services industry, please note that we conduct background checks as part of our recruitment process.