Technical Program Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The Technical Program Management team is the catalyst for defining, managing, and executing on executing key programs across athenahealth that deliver innovative, enterprise solutions for our customers. We are the Grease, Glue & Coach that create delighted users, thriving teams, and innovation everywhere.

Position Summary: The Technical Program Manager will act as an liaison across divisions and business functions involved in developing and releasing new product programs and our most complex or critical programs. They will partner closely with Cloud Engineering, Product, Product Engineering and other Division Leaders to drive key athena initiatives and leverage their leadership and influence to ensure that complex/cross-functional programs achieve desired business goals and are executed in innovative and efficient ways.

Essential Functions (Duties and Responsibilities):

80% [Primary Function]

• Oversee complex projects, programs, and initiatives focused across division and product lines.
  • Engage teams in project and program-level planning and execution across multiple sprint and release increments.
  • Work with stakeholders to understand requirements and negotiate solutions to issues.
  • Identify and manage incoming and outgoing dependencies for the team.
  • Remove impediments to delivery of the initiatives.
  • Communicate status, timelines, and risks to Executive Leadership/sponsors.
  • Implements a framework that considers all relevant issues and stakeholders when making decisions.
  • Drive process improvements toward the consistent delivery of working products.
• Manage tradeoffs across a portfolio of programs to ensure business objectives are met and internal obstacles are removed.  .
• Coordinate with Technical Program Managers leaders across products and Divisions to identify and address and identify cross- product dependencies.
• Develop effective relationships across the Product and Research Development Engineering functions all divisions to facilitate improved collaboration and operational transparency.
• Take ownership of the overall program planning process, program schedule, and initiate process improvements when identified.

20%

• Work closely with Technical Program Manager (TPM) leadership to build a high performing organization.
• Establish success metrics for program teams and Technical Program-wide KPIs.
• Serve as a role model for encouraging knowledge-sharing across functional groups.
• Cultivate a culture of success by enabling individual and organizational project management maturity.

Education & Experience Required:

• 4+ years of Program Management or Technical Project Management experience in a technology-oriented organization.
• 3-5 years working with stakeholders in a business environment, working across cross-functional groups
• Proven success managing successful complex, business critical programs.
• Experienced, confident communicator that can convey command expertise and credibility with Executive and Division stakeholders; that can proven ability to drive teams and stakeholders to effective decisions or consensus.
• Demonstrates strong cross functional leadership to aligning process, projects, and people to meet business goals in cross-functional team settings.
• Demonstrated experience in defining and measuring team success via data-driven metrics & reporting.
• Demonstrated passion for understanding ambiguous, complex problems and driving high-quality and systemic solutions.
• Bachelor’s Degree in Business, Computer Science, Engineering or equivalent experience required.
• Agile experience is required;, AgilePM PMI Agile Certified Practitioner (PMI-ACP) or. Project Management Professional (PMP) certification preferred.

Knowledge & Skills:

• Passion for improving healthcare, with empathy for the user of our products and services
• Capable of building durable, trust-based relationships across cross-functional teams and stakeholders.
• Exceptional team building and team management skills.
• Program Management Skills – Planning, budgeting, schedule development/management, risk assessment and mitigation, change management and predictive metrics.
• Ability to align execution to organizational vision - Sees ahead clearly, can anticipate future consequences and product trends accurately; has broad knowledge and perspective and is future oriented.
• Adaptability as both an effective team member and leader - through initiative and flexibility in team goal orientation; and adapting approach and/or goals to quickly-changing environment, industry, and business demands

https://www.athenahealth.com/careers/equal-opportunity