Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service, preferably in the gaming or esports industry., Strong knowledge of gaming culture and current esports trends., Excellent communication skills and a genuine passion for helping customers..

Key responsibilities:

Provide outstanding customer support to Spanish-speaking clients regarding gaming products and services.

Assist customers with inquiries related to account management and gameplay support.

Handle customer complaints and effectively resolve issues to ensure a positive gaming experience.

Collaborate with game developers and internal teams to ensure customer satisfaction.

Job description

Patrique Mercier Recruitment FR is focused on matching skilled professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Gaming & Esports Department. This position is perfect for individuals who are passionate about gaming and esports, and who thrive on delivering exceptional customer support to fellow gaming enthusiasts.

Responsibilities

Provide outstanding customer support to Spanish-speaking clients regarding gaming products, services, and esports events through phone, email, and chat.
Assist customers with inquiries related to account management, product features, and gameplay support.
Handle customer complaints and effectively resolve issues to ensure a positive gaming experience.
Document customer interactions thoroughly and follow up on outstanding inquiries.
Collaborate with game developers and internal teams to ensure customer satisfaction and support issue resolution.
Stay up-to-date on the latest gaming trends, events, and product updates to provide knowledgeable assistance.
Gather feedback from customers to support continuous improvement initiatives and product enhancements.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service, preferably in the gaming or esports industry.
Strong knowledge of gaming culture and current esports trends.
Excellent communication skills and a genuine passion for helping customers.
Proficiency in customer support software and standard office applications.
Strong problem-solving skills and the ability to work efficiently under pressure.
Flexibility to work varied hours, including weekends and evenings as required.

Benefits