Implementation & Integrations Manager

📍UK Remote

Why Perkbox Vivup?

In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.

With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.  

From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.

As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions.  Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

About the role

We are seeking an Implementation & Integrations Manager to lead complex customer implementations, manage system integrations, and ensure a seamless on-boarding experience for new clients. You will work closely with clients, internal teams, and external partners to configure our platform, integrate with third-party systems (HRIS, payroll, etc.), and provide expert guidance throughout the implementation lifecycle.

The ideal candidate will be adept at managing multiple projects simultaneously, with a strong focus on processes and client relationships. You should be highly technical, with a proven track record of successful large-scale implementations in the SaaS industry. Familiarity with integrations and Single Sign-On (SSO) is essential, along with the ability to troubleshoot technical issues effectively.

What You’ll Be Doing

Customer Implementation & On-boarding:

• Lead end-to-end implementation projects for enterprise and mid-market customers.
• Gather client requirements, configure the platform, and ensure a smooth go-live.
• Train customers on best practices and system functionalities.

System Integrations & Technical Support:  

• Manage and optimize API-based and file-based integrations with third-party HR tech solutions.
• Troubleshoot and resolve integration issues in collaboration with engineering teams.
• Serve as a subject matter expert on system connectivity and data flow for internal teams and clients.

Project & Stakeholder Management:

• Act as the primary point of contact for clients during implementation.
• Partner with Sales, Customer Success, and Product teams to align customer needs with our platform capabilities.
• Develop and refine implementation processes for efficiency and scalability.

Continuous Improvement & Innovation:

• Identify and recommend process improvements to enhance the onboarding experience.
• Stay in-the-know on industry trends, HR tech integrations, and automation opportunities.
• Contribute to internal knowledge bases and training materials.
• Maintain and update our CRM to ensure data accuracy, compliance, and true reporting.

What We're Looking For

• Project Management: Ability to manage multiple projects simultaneously, ensuring they are completed on time and within scope.
• Technical Proficiency: Strong understanding of SaaS platforms, integrations, and Single Sign-On (SSO). Ability to troubleshoot and resolve technical issues
• Client Relationship Management: Excellent interpersonal skills to build and maintain strong client relationships throughout the implementation process. 
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions quickly.
• Attention to Detail: Meticulous attention to detail to ensure all aspects of the implementation are correctly executed.
• Adaptability: Ability to adapt to changing client needs and project requirements.
• Experience in SaaS implementation, technical account management, or integrations support, preferably in HR tech
• Experience in the Employee Benefits or HR tech sector.
• Strong knowledge of APIs, SFTP, webhooks, and data mapping for HRIS and payroll systems.

The Interview Process

Our interview process involves 3 main stages:

• Short call with a member of the Talent team
• 30-minute video call with Hiring Manager and one other team member
• Final Interview and task with two members of the team
  
  

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicity, religions or beliefs, gender identities, or sexual orientations

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!