Offer summary

Qualifications:

Proven track record in a technical pre-sales or solutions engineering role, preferably in B2B SaaS., Strong technical aptitude with a curiosity to understand technology and incident management., Excellent communication and relationship-building skills for diverse audiences., Demonstrated passion for continuous learning and proactive problem-solving..

Key responsabilities:

Partner with the sales team to provide technical expertise and design customized solutions.

Build and maintain deep product knowledge while staying current with industry trends.

Identify gaps in the sales process and develop collateral to enhance team knowledge.

Collaborate with Product and Engineering teams to gather customer feedback and shape the product roadmap.

Job description

About incident.io

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We are backed by leading investors like Index Ventures, and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

The Team

Our Sales Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution.

This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they're leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Sales Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.

What you’ll be doing:

Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io.
Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.
Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.
Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.
Being a founding member of our SE team, you'll shape and develop the function by improving processes and creating sales enablement materials to drive team success.

What experience you need to be successful:

Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.
Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.
Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.
Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance
Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.

What we offer

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.