Clinical Provider Liaison (Remote)

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

What you’ll be responsible for:

The Provider Liaison is responsible for the day-to-day activities of managing a specific clinical service line and assigned to a group of physicians and Advanced Practice Providers (APPs), together known as ‘clinicians.’  The Provider Liaison is key to the success of the Infectious Disease and Cardiology service line’s operational performance and clinical culture, ensuring proactively that clinicians have what they need to succeed and thrive in their clinical work.  

  What you’ll work on:

• Function as the key agent for Infectious Disease and Cardiology physicians and Advanced Practice Providers (APPs) with administration including but not limited to:
  • Build and sustain trust-based relationships with clinicians - Regular communication, Proactively solve issues that arise, Provide resources as needed and Advocate for support
  • Act as the Point of Contact for the physicians and APPs and respond timely to clinician needs by facilitating administrative support (e.g., Payroll, HR, Legal, Accounting, IT, Revenue Cycle, Clinical Support)
  • Expedite administration for hiring, onboarding, employment status changes, and offboarding
  • Fully prepare clinicians for their first shift - Ensure EMR access and training is completed
    • Ensure Access TeleCare clinical systems training is completed Including but not limited to TIQ, Salesforce RingCentral, Ultralinq, Box, etc.
    • Arrange billing and coding training for all new employees
    • Arrange clinical onboarding with the Medical Director and/or Service Line Chief and ensure completion of onboarding forms  
  • Be the liaison between clinicians, company administration, and clients as needed  
  • Support clinicians to ensure successful completion of credentialing, licensing, privileging (CLP), EMR access and training
  • Maintain critical information for clinicians’ clinical effectiveness on-shift: Privileging profiles, EMR system access information, Client-specific workflows, Communicate upcoming changes such as new sites, new workflows, etc
  • Support clinicians with resolution of technical issues while on-shift - Provide assistance with EMR system access technical issues in conjunction with the Facility IT department and  with Access TeleCare cart technology in conjunction with the Access TeleCare IT department
    • Track and ensure resolution of all cart technology issues to ensure minimal impacts to patient care
    • Provide assistance with any Access TeleCare software/program in conjunction with the Access TeleCare IT department

• Facilitate the management of Infectious Disease and Cardiology Physicians and Advanced Practice Providers (APPs)

  • Communicate company and service line announcements and policies
  • Confirm completion of signed orders, consult notes, and other clinical documentation based on reports from client services   
  • Partner with CLP to ensure appropriate prioritization and communicate with scheduling for first-shift readiness
  • Anticipate expiration of CLP, EMR access, DEA/CDS, and other necessary elements for clinical work to avoid downtime
  • Maintain up-to-date information on clinicians’ profiles: work status, contract type, Pod assignment, demographics, etc.  
  • Maintain comprehensiveness and accuracy of administrative datasets utilizing company provided applications
  • Distribute Provider Dashboards to each active provider on a monthly basis
  • Update and distribute Provider Roadmaps for onboarding providers  on a monthly basis
  
  
  • Assist with the implementation of new Infectious Disease and Cardiology programs 
  • Facilitate the administration of Antibiotic Stewardship and Medical Director meetings: Organize Antibiotic Stewardship Implementation meetings with Access TeleCare team and clients.
    1. Meeting responsibilities include but are not limited to:
       • Scheduling meetings
       • Preparing any meeting materials (PowerPoints, etc.)
       • Compiling meeting minutes and record attendance
       • Tracking progress of action items
    2. Support Medical Directors in planning go-lives of new sites and services
    3. Provide performance metrics to Medical Directors and ensure execution of management tasks   

What you’ll bring to Access TeleCare:

• Bachelor’s degree preferred 
• 2 or more years of related experience in healthcare or clinical experience preferred
• Excellent computer skills and familiarity with Microsoft Office programs
• Proven interpersonal communication skills through various channels 
• Responsiveness
• Proven ability to build working relationship and partnership 
• Excellent organization and time management
• Ability to work independently, but function as part of a team
• Detail oriented 
• High reliability in follow-through of tasks 
• Flexibility and willingness to take on new tasks with guidance

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Vacation and Sick Leave, Wellness Days, and Paid Holidays

About our recruitment process:
 We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom.

  
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.