DevOps Engineer 3

Asurion is seeking Dev Ops engineer who is passionate about learning new technology and love problem-solving. At Asurion, we don’t just redefine—we reinvent. We began by establishing a culture that rewards results and isn’t confined by a hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It’s in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that each of our 17,000+ team members can reach their full potential, while at the same time fulfilling the needs of more than 280 million consumers.

The Account Management platform team builds and maintains systems that support customer enrollment processing and vendor communication. We focus on providing a seamless stakeholder experience by reliably executing product initiatives and providing highly responsive customer service.
We are looking for highly motivated technologists with an interest in building and maintaining resilient, fault-tolerant systems, monitoring the infrastructure and the passion and curiosity to learn. If this sounds like you, get in touch!

DevOps Engineer 3

Location: Taguig, Philippines

Asurion is seeking Dev Ops engineer who is passionate about learning new technology and love problem-solving.  At Asurion, we don’t just redefine—we reinvent. We began by establishing a culture that rewards results and isn’t confined by a hierarchy. As a result, we have achieved phenomenal growth.  Today, this entrepreneurial spirit is as strong as ever. It’s in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that each of our 17,000+ team members can reach their full potential, while at the same time fulfilling the needs of more than 280 million consumers.

The Account Management platform team builds and maintains systems that support customer enrollment processing and vendor communication. We focus on providing a seamless stakeholder experience by reliably executing product initiatives and providing highly responsive customer service.

We are looking for highly motivated technologists with an interest in building and maintaining resilient, fault-tolerant systems, monitoring the infrastructure and the passion and curiosity to learn. If this sounds like you, get in touch!

Key Accountabilities:

• Maintains a working knowledge of Asurion's applications and system integration and is able to understand changes in order to anticipate cross-system or cross-process impacts.
• Triage, deep-dive, and troubleshoot issues that arise in APIs and ETL Workflows – and implement a fix or upgrade the code to resolve the gap.
• Build utilities and tools to automate the troubleshooting and maintain playbooks
• Build UI and dashboards for monitoring ETL flows, API transactions across the stack
• Develop, manage and follow operational policies and procedures including documentation and training 
• Participate in shifts, on-call rotation while building systems to minimize critical outages.
• Effectively communicates the feasibility of requested deliverables and timelines to the Manager and/or Sr. Manager
• Utilizes design patterns that comply with security policies , oversee  and promote best security practices
• Ensures the appropriate adherence to Asurion's inter-departmental processes and procedures within the testing team.
• Provides proper status notifications are relayed to business stakeholders and Client Relations for internal and external communications through the approved protocols.
• Influence and Drive the team towards capitalizing the development hours, compared to the Operational hours.

• Qualifications:

• Bachelor’s Degree in Computer Science, Electronics ,Mathematics, or a related field required
• 5+ Years of Software development experience is required.
• 3+ years with CI/CD and Build systems (Jenkins, or other) 
• 2+ Years experience on Cloud services (preferably AWS)
• 2+ years of experience with merging code into Git-based system (Bitbucket, GitHub, or other) 
• Exposure to maintaining Software Infrastructure and Operational activities is recommended.
• Previous experience in systems monitoring and team wide communication platforms is recommended

• Competencies:

• Knowledge of Javascripts (React, Nodejs) is required
• Knowledge of SQL queries is required
• Knowledge of monitoring servers, file systems (on-premises or cloud-based) is preferred 
• Knowledge of Python, PowerShell, shell scripting or similar experience is preferred
• Familiarity with file transfer tools and protocols (FTP, SFTP, SSH etc.) is preferred 
• Understanding of networking protocols (TCP, sockets etc.) is nice to have
• Familiarity with source control systems (Bitbucket, Github) is nice to have 
• Familiarity with monitoring frameworks – Elastic Stack (ELK), Prometheus, Splunk or similar frameworks, is nice to have
• Familiarity with orchestration tools (Ansible, Chef, Puppet, Cloud Formation) is nice to have 
• Working in flexible hours schedule