E-Commerce Account Manager

Overview

KDCI Outsourcing is looking for a highly skilled E-Commerce Account Manager to join our growing team. This role will focus on managing and expanding our clients’ presence on major online marketplaces such as Amazon and Walmart. The ideal candidate will bring strong marketplace expertise, a strategic mindset, and hands-on experience in optimizing product listings, running advertising campaigns, and analyzing performance data to drive growth. This is an exciting opportunity to contribute to the success of fast-growing e-commerce brands through effective account management and data-driven strategies.

Key Responsibilities

• Manage day-to-day operations of Amazon Seller Central and Walmart Marketplace accounts, ensuring compliance with platform policies.

• Develop and execute marketplace strategies to increase sales, improve product visibility, and enhance brand positioning.

• Create and optimize product listings with high-quality images, keyword-rich descriptions, and A+ Content to boost conversions.

• Plan and manage advertising campaigns across Amazon Sponsored Ads and Walmart Connect, optimizing performance and return on ad spend.

• Monitor key performance metrics including sales, conversion rates, inventory levels, and ad performance using both platform tools and third-party analytics software.

• Address issues related to account health, suppressed listings, Buy Box loss, and fulfillment challenges.

• Coordinate with cross-functional teams to ensure timely fulfillment, customer service, and promotional execution.

• Ensure compliance with all marketplace guidelines, including pricing, content standards, and shipping policies.