Offer summary

Qualifications:

Minimum of an associate degree; pursuing BA/BS preferred or equivalent experience., Experience in patient data entry responsibilities in the healthcare field or equivalent., Proficient with Microsoft Office programs and database systems., Strong communication and interpersonal skills with attention to detail..

Key responsabilities:

Complete intake process and data entry for all documents received into the Patient Support Program.

Responsible for timely, accurate, and thorough documentation of information in the Patient Engagement Platform.

Triage documentation to appropriate parties based on defined business rules and requirements.

Complete all required administrative tasks in a timely manner within the deadlines required for the program.

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Patient Support Specialist (PSS) will focus on the intake of Program Enrollment Forms, reaching out to payors for Prior Authorization status inquiries, and providing additional administrative support to the team as needed. This position involves collaboration with the Client’s Patient Services partners, including PSS and Case Manager team, to assist with potential high volume of intake forms, Prior Authorizations, and other administrative tasks identified by client.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

Competitive compensation

Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions

Generous performance-driven Incentive Compensation package

Competitive environment with company wide recognition, contests, and coveted awards

Exceptional company culture

Recognized as a Top Workplace USA 2021

Awarded a “Great Place to Work” award in 2022 and 2023

Fortune Best Workplaces in Biopharma 2022

What will you be doing?

Complete intake process and data entry for all documents received into the Patient Support Program and triaging documentation

Responsible for timely, accurate and thorough documentation of information in the Patient Engagement Platform

Completes referral tasks and que management per program KPIs

Triage documentation to appropriate parties based on defined business rules and requirements

Identify trends in enrollment missing information

Completes all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage. Some of these could include daily computer updates, weekly summary of activity reports, emails, and time reporting.

Must protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Adhere to all company and client policies, procedures, and training requirements

Must be able to work independently to complete essential tasks with minimal direct supervision or oversight.

Return and maintain all company equipment and materials according to company instructions.

What do you need for this position?

Minimum of associate degree; pursing BA/BS preferred, or equivalent experience

Experience in patient data entry responsibilities in the healthcare field or equivalent

Proficient with Microsoft Office programs and database systems

Ability to multitask while maintaining high attention to detail and accuracy

Self-motivated with a sense of urgency

Strong communication, and interpersonal skills

Ability to join frequent meetings and calls without disruption or disconnecting

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

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