Jr. Customer Success Manager

Who We Are

We believe in a world where communication between brands and customers is frictionless, meaningful and inspiring. At Hubtype we are in a position to build tools that help companies smoothly communicate with their customers via messaging channels like WhatsApp and Telegram, whether it’s with a virtual agent, or a human. Thanks to our technology, some of the largest companies in Europe (like EasyJet, Volkswagen, or Allianz) can attend to millions of customers every month and answer their questions or claims. Our mission is to increase the NPS of the world by helping businesses create personal relationships with their customers at scale.

Why Joining Us?

Be Part of a Growing Industry: Conversational AI is transforming how businesses operate, and Hubtype is at the forefront of this revolution. This is your chance to join a fast-growing company in a rapidly evolving field.

Work with Top Brands: Collaborate with some of the largest and most innovative companies in Europe. Your work will directly impact millions of customers globally.

Shape the Future: Contribute to cutting-edge technology that sets new standards for customer communication. Your expertise will influence the next generation of conversational AI solutions.

Collaborative and Remote Culture: At Hubtype, we foster an environment of autonomy, trust, and continuous learning. You'll be surrounded by talented individuals who are as passionate about innovation as you are. You’ll have the freedom to work from anywhere you want (CET timezone)

What you'll do

You'll help us improve communication between brands and their customers by support client relationships, help our customers unlock value from our AI-driven conversational solutions, and ensure a positive and seamless experience. You’ll act as a bridge between clients and our internal teams, ensuring their needs are heard, understood, and effectively addressed.

Requirements

• 6 months to 2 years in customer-facing roles such as customer support, sales, operations, or similar (preferably in tech environments like SaaS or startups).
• Experience with CRM tools, support platforms, or automation tools is a plus.

• Experience in startups, student-led tech projects, or bootcamps with a customer focus is highly valued.

• English and Spanish are a must.

• We value also French

Benefits

WHAT WE CAN OFFER YOU:

• A role where you'll have lots of room to shine
• Working with amazing people from all over the world, with different cultures, experiences and knowledge
• 27 days holiday per year, plus national holidays
• Fully remote policy and very flexible working – we trust you to get the work done
• 10% personal growth time. At Hubtype you’re expected to dedicate 10% of your time to self-improvement in the way you think it’s best for you. Whether it’s through online courses, side projects or reading books, that’s up to you.
• Attractive Benefits & Perks Plan, centered in Learning&Development
• Workstation budget for make great work happen at home.

Want to know what other people think of Hubtype?

• Hear from some of our customers: https://www.hubtype.com/success-cases/bankia-biz-case
• Read this explanatory blog-post: https://www.hubtype.com/blog/conversational-apps-will-replace-websites
• Hear from our current and past hires on Glassdoor: https://www.glassdoor.es/Resumen/Trabajar-en-Hubtype-EI_IE3144089.12,19.htm
• Hear how are Hubtype's teammates:https://anchor.fm/hubtype/episodes/Ep--1--Joy---Marketing-isnt-easy-evvtt5

Got questions? Feel free to get in touch.

If you're ready to apply, here's what we'd like to see:

• An up-to-date CV.
• A motivation letter about yourself and why you think you fit the position. Be as specific as you can.

If you want to read more, check us out at https://www.hubtype.com/. We look forward to hearing from you! 👋