Individualized Service Plan Writer and Intake Specialist

About us

Are you a skilled writer with a passion for making a real impact in healthcare? Join our New York-based home care service as an Individualized Service Plan (ISP) Writer & Intake Specialist—a fully remote role where your ability to craft detailed, accurate, and compelling service plans directly supports patient approvals for essential care.

Why This Role Matters

Every patient’s care journey begins with a well-crafted ISP, ensuring they receive the services they need. In this role, you will work closely with families, medical professionals, and care teams to compile thorough, compliant, and persuasive documentation that meets Department of Health standards.

What You’ll Do

• Conduct in-depth conversations with patients’ families to gather crucial details for individualized service plans.
• Write and refine ISP documents—often up to 75-80 pages—ensuring clarity, accuracy, and compliance with healthcare regulations.
• Manage new patient intake, including initial screenings and providing program details to potential clients.
• Work closely with medical professionals and care teams to ensure documentation meets all necessary care requirements.
• Utilize Microsoft Word, Dropbox, and electronic signature platforms to streamline documentation.
• Take an active, detail-focused approach to case management, preventing delays in service approval.

Requirements

What We’re Looking For

• Strong writing and communication skills, with the ability to craft detailed, engaging narrative documents in English.
• Bilingual Spanish proficiency is highly preferred.
• Experience in home care or a healthcare-related field is a plus, particularly in patient intake and eligibility processes.
• Excellent organizational skills with the ability to manage multiple cases at once.
• A quick learner who can adapt to evolving healthcare policies and procedures.
• Strong interpersonal skills to connect effectively with families, patients, and medical teams.
• A teachable, detail-oriented professional who thrives in a remote work environment.

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Why Join Us?

This is more than just a writing job—it’s an opportunity to play a vital role in ensuring patients receive the care they deserve. If you’re passionate about healthcare, meticulous in your work, and eager to contribute to a mission-driven team, we want to hear from you.

Work from home. Make a difference. Apply today!