Customer Success Manager

Description

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

The Customer Success Manager role is a full-time position focused on supporting and educating users on our Tire Guru product. This role requires self-motivation, excellent organizational skills, and keen attention to detail. As a trainer your primary goal will be to ensure that new users have a smooth, positive experience when learning and setting up the Tire Guru software, helping them understand its features and how it can benefit their business. Ensuring retention of long-term quality clients. You will be responsible for setting up and guiding customers through product training, ensuring their needs and expectations are met, while helping them to become proficient Tire Guru users.

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

What You'll Do:

• Welcome and onboard new Tire Guru users to the application
• Set up new Tire Guru Databases
• Configure Tire Guru to align with each customer's unique business needs
• Deliver individual and group trainings on Tire Guru
• Follow up with customers post-training to gather feedback and insights on the product.
• Carry a Book of Business to follow up on after training is completed.

Qualifications

Qualifications:

• 0-2 years of software customer support or customer success experience.
• Demonstrated ability to train on software products using remote learning tools, i.e. Zoom.
• Exceptionally curious about new products and how users will respond to them.
• Deep understanding of how customers think, and ability to accurately predict how changes will make them feel. You enjoy creating delight and measuring it to ensure success is achieved.
• Excellent interpersonal, written and verbal communication skills.
• Ability to engage constructively in debate and discussion with your colleagues and peers.
• Ability to ensure everyone is aligned on the product vision and execution timeline.
• Experience working in the automotive or aftermarket industry, specifically with different aspects of management systems a plus
• Strong analytical and critical thinking skills and experience with data analysis and reporting
• Ability to multi-task in fast-paced environment with strong attention to detail and ability to prioritize
• Ability to effectively work in a remote environment

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.