Offer summary

Qualifications:

5-7 years of experience in product management and technical program management., BS/BA Degree in a technology-related field or equivalent experience., A track record of shipping successful products., Experience in leading complex multidisciplinary programs and improving manual procedures..

Key responsabilities:

Define and manage the entire product lifecycle from concept to launch.

Lead cross-functional teams to deliver new features and services that enhance product value.

Establish metrics and revise standard operating procedures to support product functions.

Act as the voice of the customer, curating product definitions and communicating requirements.

Job description

Who we are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: Pano is a venture-backed early-stage climate tech startup that is the leader in wildfire early detection, leveraging the latest advancements in IoT, AI, satellites, and SaaS software to deliver actionable intelligence to customers. Pano leverages mountaintop cameras and satellites to detect the first traces of smoke and put real-time fire images in the hands of asset owners and first responders to speed up containment. Pano is already partnering with major utilities, fire authorities, and government agencies in the USA and Australia. Recent media coverage includes being named one of the Top 10 most innovative companies in AI of 2023 by FastCompany and recipient of the Innovative Mobile Service and Application Award at Mobile World Congress through our partnership with T-Mobile.

Pano brings together a diverse team bridging frontline, wildland firefighting experience with best-in-class know-how in operations, logistics, artificial intelligence, and software. Our team is composed of experienced technology professionals from companies such as Apple, Cisco, Nest, DoorDash and Meta. Headquartered in San Francisco with an office and factory in the Mission District, our hybrid team works from locations around the world. Founded in mid-2020, we’ve raised over $40M from leading VC funds.

The Role

As a member of our product team you will nurture and grow how our product enables emergency managers and wildland firefighters to protect lives, communities, and our forests. We support customers across multiple industries (utilities, forestry, renewables, etc) that face an ever-increasing risk of wildfire and a growing Wildland Urban Interface.

Pano’s product is not solely limited to a SaaS platform for its customers and end users. It incorporates hardware installation, calibration, and maintenance; AI-driven wildfire detection, paired with validation against external data sets; human-in-the-loop confirmation and pinpointing for incidents; white-glove customer engagement and information augmentation; and much more.

As a Product Manager on the Detection Services team, you lead both product strategy and execution across these capabilities to ensure our product delivers clear value to our users and supports our mission. You also develop empathy for your customers so you can optimally translate those opportunities into well-defined problems that your partners can seek solutions for. As a champion for your product domain you are the voice of the customer both external and internal, driving transformation in your product, services and the organization.

What you’ll do

Define and manage the entire product lifecycle from concept and definition through development, detailed product specifications, and launch.

Lead multiple disciplinary programs to deliver new features, services, and procedures that increase the overall value of Pano’s products and services.

Establish metrics for each function that delivers a service, revise standard operation procedures (SOPs), and deliver software features to help the function succeed.

Influence the product line strategy and roadmap, including long-term vision, user segment insights, technical innovation, market trends, and operational performance.

Be the voice of the customer both internally and externally, curating product definitions and communicating requirements from our customers.

Evangelizing Pano operational practices and services, internally and externally including white papers, marketing slides, and data analysis.

Organize and lead cross-functional teams such as design, engineering, operations, customer success, and the Pano Intelligence Center to drive product outcomes.

What you’ll bring

5-7 years of experience in product management and technical program management.

BS/BA Degree in a technology-related field or equivalent experience.

A track record of shipping successful products.

You’ve led complex multidisciplinary programs & improved manual procedures.

The technical chops to learn new tools, technologies, and concepts to work collaboratively together with engineering and customers.

Self-motivated with an ability to work fast and prioritize different tasks that are sometimes ambiguous.

Humility, empathy, and open-mindedness - no egos.

Nice to have

Experience working in an early-stage startup (<100 engineers).

Experience defining and leading the implementation for a product that combines software, services, and manual operation procedures.

Experience building AI products, complex UX workflows, or hardware product management.

A passion for climate change adaptation and/or firefighting.

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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