Client Satisfaction Associate

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:  

“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

Meazure Learning was established when testing industry giants ProctorU and Yardstick joined forces in 2020. Our goal is to better serve both our higher-ed and professional testing clients by creating the most comprehensive and transformative full-service online test development and delivery solution on the market.  As the demand for remote proctoring has grown, we’ve expanded our footprint to 16 offices in 8 countries, staffed by the largest certified proctor and support workforce in the world.

Meazure Learning uses technology to make education accessible to all regardless of ability or location while building trust in the expansion of access to education. Our team is responsible for building and supporting digital solutions trusted by over 1,000 institutions in 129 countries who administer over 2,000,000 exams per year, and we are continuing to grow!

The Role:

As Client Satisfaction Associate, you will provide exemplary customer service support via Calls, Email, Chat and Ticketing support for clients, proctors, and candidates.

The Responsibilities:  

• Manages incoming Calls, Tickets, Emails and Chats to the Support queue.
• Works with team members within the Support team to assist with eligibility review, registration, application processing, and account support to candidates and clients.
• Cross-trains on other and/or all accounts to support team members.
• Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems.
• Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner.
• Processes scheduling and registration forms, including eligibility review as necessary.
• Coordinates/manages CS projects within deadline.
• Responds to requests for service.

Additional Position Information: 

• Remote India Opportunity
• Core Hours: Rotational Shift
• Core Days Worked: To be determined

 Desired Attributes:

• Looking for 1 Year to 3 Years of experience in Blended process with Email and Chat process
• Strong Communication Skills in English (Read, Write and Spoken English)
• Strong technical skills - Proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems.
• Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
• Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment.

Our Company Values:

• Integrity. Honest, open and ethical practices 
• Service. Remarkable service and personal leadership 
• Innovation. Anticipate, challenge, and create 
• Excellence. Quality through relentless improvement 

 The Benefits:

• Competitive salary
• 100% company-funded medical (for you AND your family!)
• Professional working environment
• Unlimited growth potential
• Great working environment with a team of exceptional people

Learn more at www.meazurelearning.com 

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.