Technical Account Manager

Description

About the Role

As a Technical Account Manager (TAM), you will be responsible for onboarding partners and POCs as they transition from the sales process to technical implementation. In this role, you will take the lead in post-sale technical upsell and POC work, ensuring partners and customers achieve maximum value from our products. Collaborating closely with the Sales team, you will integrate technical expertise into the post-sale process and foster strong client relationships. You will manage the technical customer journey, from deployment to expansion, creating tailored technical plans and driving product utilization. Acting as the customer's advocate, you will ensure their feedback is addressed to enhance their experience. If you thrive in a fast-paced environment and are motivated by creating lasting technical partnerships, this role offers an exciting opportunity to make a significant impact and drive the success of our customers and partners.

About Us

Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally.   

Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world.

Coro’s AI enabled Modular Cybersecurity Platform is the only one in the industry specifically designed to provide Mid-Market customers with scalable and affordable “enterprise grade” protection for all of their priority threat vectors.

Responsibilities

• Serve as the technical subject matter expert (SME) during the post-sale phase, offering product guidance to partners and customers.
• Onboard both partners and any POC projects as they transition from sales to technical implementation.
• Lead the post-sale technical customer lifecycle, from successful deployments through adoption, expansion, and retention phases.
• Develop and manage a Technical Success Plan, ensuring product adoption, upsell opportunities, and value realization.
• Take ownership of the assigned Book of Business, actively addressing churn risks and identifying technical growth opportunities.
• Drive product consumption and adoption through proactive customer engagement, enablement, and technical support.
• Represent the voice of our customers internally to ensure their needs are met.

Skills and Experience

• Experience in technical account management, customer success, solution engineering, or a similar role.
• Excellent communication skills, with the ability to clearly articulate technical issues to technical and non-technical audiences.   
• Knowledge of the cybersecurity ecosystem, including risk-based security assessments, frameworks, and regulations.
• Proven track record of managing customer escalations and resolving technical challenges.
• Analytical mindset, curiosity, and a strong sense of ownership over projects and tasks.
• Understanding of information security and privacy. Experience with network architecture, VPN solutions, and EDR is a significant advantage.
• High motivation and adaptability to work in a fast-paced, dynamic environment.

Job Benefits and How We Work

• Unlimited vacation days, Sick Days, and 10 Paid Holidays 
• Robust benefit package including Health Insurance, Company Paid STD & LTD  
• Essential Technology and Marketing  
• World class product 

What to Expect in the Interview Process:

• 45-minute Zoom interview with our Recruiting Team 
• 45-minute Zoom interview with the Hiring Manager
• 30-minute Zoom interview with the Department Head